123-reg Reviews

123-reg.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently praise 123-reg for responsive, helpful, and efficient support, with quick resolutions and knowledgeable agents. Many long-term users report reliable service over many years. However, a recurring theme is deteriorating service quality, including confusing migration processes, reduced features, and poor communication. Billing and renewal issues, such as unexpected charges and failed auto-renewals, are also commonly reported. These problems have led some long-standing customers to consider or switch providers.

What customers love
  • Quick resolution
  • Knowledgeable agents
  • Easy setup
Common concerns
  • Reduced features
  • Billing issues
  • Migration problems
  • Price increases

Last updated 1 month ago

L

Cancelled after auto renewal and they

Cancelled after auto renewal and they refunded my money really quickly Roxi was super helpful and efficient Thank you
J

Excellent Service from Ion at 123 Reg

Ion was so helpful when I had a problem understanding an email I received from Shopify He solved the problem for me within a few minutes Excellent service and on a Sunday too Well done Ion and thank you
K

Trying to update details to my domain

Trying to update details to my domain it appears that its not transfered over to the new system yet so didint appear in the list of products Using the online chat Deea provided a link to allow me to check dns for my domain a very quick process Thanks
B

Eduard was very helpful and managed to

Eduard was very helpful and managed to get my domain renewal fixed without any hassle I was also pleasantly pleased with the speed it took to connect to a person using the online chat
I

Spoke with Stephen when i needed to

Spoke with Stephen when i needed to confirm a how to question Quick and efficient response
K

Website Transfer

Eduard was able to identify and deal with issue I was having with my website following a transfer from another host He did this swiftly and with a good knowledge at all times asking me if it was ok to proceed
I

Roxi was brilliant

Roxi was brilliant technically had all the right info and walked me through the changes to provide confidence in the service
T

Quick resolution to problem

Quick resolution to problem Radu was very helpful and solved the issue
M

Radu fixed my issye in under 30 mins

Had a few issues due to my own fault messing with settings and I couldnt get my emails so i opened a ticket AND Radu had me sorted and back up and running in n time
G

Great support from ION

Great support from ION - concerns over potential e-mail scam but re-assured by Ion

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