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The overall customer experience for 1komma5 is predominantly positive, with many reviews praising the professional and knowledgeable installation teams. Service quality is frequently highlighted as excellent, with technicians described as friendly, efficient, and helpful throughout the process. Delivery and project completion are generally reported as smooth and well-arranged, with clear communication from sales to installation. However, a significant minority of customers report severe issues with reliability, including missed appointments and significant project delays. The returns policy is not explicitly mentioned in the provided reviews. Product quality receives high marks, with customers satisfied with the solar panels and the workmanship. Overall satisfaction is very high for most, leading to strong recommendations, though the negative experiences involve serious complaints about punctuality and post-payment communication. The company appears responsive to some feedback, as one customer noted an update after initial contact. The balance of reviews suggests a generally trustworthy company with notable exceptions in scheduling and follow-through.
Last updated 4 months ago