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Overall customer experience with 5tel is overwhelmingly positive, with the vast majority of reviews praising the company's excellent customer service and support. Many customers highlight significant cost savings and competitive pricing as a key benefit of switching to 5tel. The quality of the card machines themselves is generally reported to be good and functional. Staff members like Kevin, Peter, Rohit, Vishal, Khurram, and Clarie are frequently commended for being helpful, knowledgeable, and professional during setup and support. The service process is often described as smooth, easy, and well-explained, with staff going above and beyond to assist. However, a significant negative experience involved a failure to integrate a card machine with an existing EPOS system, leading to frustration and poor customer service. Delivery and returns policies are not explicitly mentioned in the provided reviews. Product quality receives positive mentions regarding machine functionality, though one review indicates a compatibility issue. The company's after-sales support and ongoing availability to help are consistently highlighted as strengths. Overall satisfaction is very high, with numerous customers stating they would recommend 5tel to others.
Last updated 4 months ago