Abitto Reviews

They do not abide by their own T C s

They do not abide by their own terms and conditions and give smaller independent online business s a bad name I will be sticking to trusted large retailers in future as getting this company to issue refunds according to their own T C s the Consumer Contracts Regulations is hard work and requires stamina endless emails and patience

Professional online presence masking an unprofessional operation that fails to refund

When a company portrays themselves online with a flashy ad campaign and professional website but then fails to issue refunds according to their own T C s it leaves a very bad taste Am now starting the process of claiming back through my credit card supplier as many others have had to do

Absolutely awful Avoid at all costs

Absolutely awful Avoid at all costs They keep returning my return to me without letting me know they are doing this They sent me the suit fine Sizing of the jacket wasn t right so I returned it and asked for an alternative which they sent through Tried on the new size and it just didn t look right on me with the fit of the shoulders So I informed them of my intention as per the instructions and they sent through a return form I returned it within a couple of days of this A week or so later without any communication the suit arrives back with me I contact them and they tell me that I returned the suit outside of their short return period of 14 days The had said nothing about this when I emailed for the return form I challenged this and they said they had looked at it again realised I had let them know my intention to return within 14 days so to send it back to them They sent me the return form on 23 12 24 With Christmas and father in law becoming seriously ill and subsequently dying I did not manage to post this off until 2 1 25 Last week it gets posted back to me again again without any communication from them I ve emailed and had no response despite chasing it up The suit looked alright quality for the money but not brilliant but the customer service has been awful Next step is trading standard and the credit card company to try and get my money backAvoid at all costs

Abitto joke of a company

What a joke of a company tried to get to change the sizes of the suit and they sent me back the same sizes tried getting in touch with them and they never got back to me absolutely rubbish so I ve got a suit that I can t wear absolute joke of a company and rip off company take peoples money and do nothing for them

Do not use

Do not use terrible firm with very questionable business practices Only got my money back because I used a credit card and was able to claim it back

Scammers take your money and hide

Scammers take your money and hide behind AI and the internet Do not use as their products are poor quality and getting your money refunded just gets ignored even though they confirm a refund will be made

Terrible Terrible Terrible AVOID AVOID AVOID You have been warned

This is the worst company I ve ever dealt with The suit they sent me was horribly ill-fitting cheaply made and looked nothing like advertised The material was so flimsy it might as well have been a Halloween costume To make matters worse their customer service is a joke They refused to issue a refund and stopped replying altogether I had to go through my credit card company to get my money back This company is a scam selling garbage and hiding behind a no-refund policy Stay far away

Sent Incorrect Size

The suit sent was the incorrect size we ordered The paper tag had the correct size but the sewn tag inside the suit displayed it was NOT the size indicated on the paper tag So we decided to do an exchange However other guys in the bridal party were having similar sizing problems so we ve decided to return the suit My husband emailed as per instructions but has not heard back Hoping he hears back soon so that we will not be outside the return window thus having to either go to our bank and file a complaint or find another way to return the suit and have our money refunded