Overall customer experience with Acmejoy is highly polarized, with many customers reporting severe issues while others praise the service. The most significant complaints revolve around non-existent or extremely poor customer service, where customers cannot cancel orders or get responses about defects or delays. Delivery problems are rampant, including orders never arriving, significant delays, and false delivery declarations by the courier. The returns and refund policy appears non-functional, as customers report being refused returns for unopened packages and losing money on defective products. Product quality is inconsistent, with reports of items breaking quickly, being too small, or having chemical smells. However, a substantial portion of customers reports positive experiences with swift delivery, often within three to four days, and discreet packaging. Communication is praised by some as great and quick, but others find promises of compensation for late delivery are not fulfilled. The website itself is described as easy to navigate with good prices by satisfied customers. Ultimately, satisfaction depends heavily on whether the order arrives promptly and functions correctly, as negative experiences often involve total loss of money and product.
What customers love
- Discreet packaging
- Easy to navigate website
Common concerns
- No functional returns or refund policy
Last updated 4 months ago
