Affordablemobiles Reviews

I brought my reconditioned iPhone 13 in the end of November 2023 so basically had my phone 3 months and now it s not working the screen is blank also it 1st started going from app to app on its own and even ringing people on its own I m absolutely disgusted with this purchase I ve got 21 months left to pay on the contract so really not happy so beware people UPDATE It s been over a week since lottie at affordable phone said she would get a colleague to email me and still not heard nothing No phone call no email nothing It really angers me how that s the get me out response reply from affordable phones on there reading my review So just to confirm they have not made any attempt to contact me and help to sort this phone out really from week one of getting this phone it had glitches but I put it down to needinga softwareupdat but no this didn thelp or removing the protectiv screencover

I claimed cashback through topcashback when purchasing my phone It was pending for months and they ve now declined it and Affordable Mobiles is no longer a partner I met all the terms and seems a massive con with many others having the same issue

Absolutely frustrating experience with Affordable Mobiles My order Order Number 43646806 arrived faulty so I returned it for a replacement However the nightmare began there Despite countless emails and calls all I ve received are unsatisfactory excuses and delays First they blamed the backlog of orders for the delay Then they conveniently shifted the blame to a supposed sale to another company prolonging the process even further And just when I thought it couldn t get worse they dropped the bombshell that the company went into administration leaving me to deal with SFP group the administrators It s been a never-ending cycle of frustration for the past three agonizing months since December 2023 Save yourself the headache and steer clear of this unprofessional mess of a company

My phone was never delivered and has been stolen I don t think it s a fault of affordable mobiles but it has left me with no phone and I am now worrying about what happens next

Contacted affordable mobiles to cancel phone order I was told by the live chat that I had to let the phone reach my address before I could return it The moment I went to return it I got charged nearly 10 8 95 and was told there was nothing they could do about it I wouldn t use again and I certainly wouldn t recommend this company to anyone When I did contact them about the situation I was told there was nothing they could do They don t do a lot this company at all Probably why they got bailed out in the first place

I ve now cancelled my order as after 10 days they still had no update and were unable to tell me if I would ever receive my phone Not a great experience - ordered an upgrade for o2 - my order has been stuck on processing for a week Apparently there is a delay on O2s side saying they are updating their systems and they can t give any indication of a timeline when this will be resolved I spoke to O2 who had no knowledge of an update and said it looks like the order has not been processed on affordable mobiles mobile phones direct - who now fulfil the orders since being taken over by ao side I ve seen in forums mobile phones direct have been advising customers of this delay since Jan so ridiculous that they haven t pressed for this to be resolved or give the customer and understanding of these delays before placing an order Speaking to a customer adviser some customers have had to wait months for their new phone Update following company reply they repeated the exact information I put above and still have not provided an update Very poor

i brought my s21 at the end of the year needed it repairing so took to a samsung repair shop at the authorization of my insurance who informed me this phone was the wrong colour and not a eu USA phone so refused a repair Emailed the company to be told there are hundreds of similar cases and gone into administration Not happy as this phone has been miss sold to me Could not fault the insurance company though

Extremely unhelpful fraudulent Sold me a broken phone the refuses to fix or replace it due to an afflicted company going into administration Some brain dead people using the webchat - disgusting service and will be reported to the FCA

Scammers- signed us up for a membership with complete savings as opted for a cash back option This is not clear you are doing this Check your bank statement if you have a have opted for cash back Paid 15 for 18 months

Ordered my phone on 9th April and order stated expected delivery day was 10th April After receiving no communication from AM I spoke to an advisor using the chat and they said they couldn t do anything so had to get someone to call me Someone called me and stated there was issues with O2 processing the order as per the below review - why was this not mentioned at the time of purchasing that they are having some problems with O2 evening after speaking with O2 and they don t have any issues their end It s now the 12th and still waiting for an update and nothing so once again I use the chat and struggle to get a realistic timeframe on how long orders are taking They fobbed off and said it s with IT So I could be waiting months I could be waiting days Who knows