Lock instructions enclosed with case are USELESS
The instructions for the lock on the Bonair cabin case that are enclosed with the suitcase are not just incomprehensible they are WRONG It was only thanks to a person trawling the internet to find Youtube instructions and then dictating them to me by phone that made the suitcase useable Pretty pathetic And even more pathetic that American Tourister have no phone number or email for help with their products I have always bought their cases before but never again Very disappointed I nearly returned the suitcase as faulty to a hapless retailer
GG
N/A
Disgraceful Service
Bought a Sports Bag which was needed for going on holiday Website said that it was available and it would be sent 24 hour delivery In reality they did not dispatch it for 4 days and then sent it 48 hour delivery which became a 4 day delivery because of the intervening weekend By the time it was delivered we had left for our holiday This is meant to be a class company but their service is anything but class The bag itself is nothing special and similar quality could be bought in any mall for a fraction of the price Never again
Morag
N/A
Don t buy this brand
Bought a suitcase from Myer for 380 prior to flying to Europe Suitcase had less than 20kg of luggage When we arrived home there was a large full thickness split in the case American Tourister says it not their problem So what exactly is covered in their 10 year warranty if it can t even last 1 trip
Peter W
N/A
Terrible
Terrible The case failed within one year 2 trips of purchase I got in touch with customer services expecting them to rectify the problem and they have obstructed at every turn before finally saying it was my fault I would find a better manufacturer
Larry
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DONT BUY - Airconic
Wish I had read these reviews instead of the best buys Brought the Airconic based on some articles I got sent out a suitcase with a faulty zip Complained and have heard nothing from the company for almost a month
NChugh
N/A
Bad Product American Tourister
Zip opens up when suitcases are full We wiggled with 3 suitcases to zip them up Ended up gladwrapping at the airport to protect our stuff falling out of these new 3 suitcases Don t get fooled by International warranty We ended up paying to Samsonite for repairing these under warranty and Samsonite won t reimburse you for expensed occured to protect your stuff and won t guranttee for any future damage
simon Bonsall
N/A
This reviewer doesn t even think it
This reviewer doesn t even think it warrants one star We bought a bright yellow hard shell suitcase from Tesco Came through Belfast International into Manchester and we were left with half of one zip keeping the bag closed So for the return journey we are still on holiday I am going to have to gaffer tape the case together Simply because I am not buying another case when we have to return this one Argh Don t buy tourister bags
Krishna
N/A
New Bag Cracked and broken handle
Bought the new American Tourster bag Hard Case Used it for my first travel and when it came out of the conveyor belt handle was missing and one corner was bent and cracked I contacted American Tourister for the warranty and they said they do not cover damages through airlines The quality of the bag is so poor that it broke within one flight Never ever again buy American Tourister Worst bag and expensive
Ellie Suttle
N/A
Broken after two uses Worst suitcase I ve ever owned
Apalling quality The suitcase got wet and dyed all my clothes inside blue and after just two uses the wheels are sticking and falling off Their warranty isn t worth the paper it s printed on Useless customer service Save yourself a headache and stear clear
Tracy
N/A
American tourister case in
Brought our American tourister case in August for our October holiday So only used once zip split open on return journey and not because case was too full we travel light then the handle doesn t retract down Brought through amazon no one wants take responsibility for it Not a cheap case 116 Do not buy
