Aon Reviews

AVOID AON regarding any pension

AVOID AON regarding any pension arrangements they will try every trick and obstacle to stop you accessing it when you need it Customer service totally unhelpful surly and rude - not interested in what you say and don t take notes when you do speak to them Asked to raise a complaint and they just put you on hold and until you have no option but to hang up Misleading emails and forms which don t specify all the information needed on the form portal etc SO they can string it out as long as possible Cant talk to the right people handling as they only do outbound calls and cant take inbound calls - WTF so nothing rest resolved Strongly advise you to go somewhere else as the charge high fees for really poor customer service See all the other comments from others who have had terrible customer service

This must be the worst company ever

This must be the worst company ever They have you purchase travel protection and then don t honor the contract I purchased this insurance for myself my daughter and my grandson When I tell you it has been a roller coaster trying to get my money back from this company I mean it I paid 2 575 00 for the trip I work for the federal government and because of the disaster in Tampa we are being deployed I provided them with the travel documents the emails along with the date time and location The representative advised me that they only deal with military disasters when this was mandated by the military They have not yet allowed me to speak with someone in the corporate office and AON sent an email saying military travel is the only way they would pay I really need some assistance with this matter When I initially signed up they never told me this I keep reaching out to AON It clearly states on your website that work-related travel is included

THIS PAGE OR THIS ORGANIZATION DOES NOT

THIS PAGE OR THIS ORGANIZATION DOES NOT WORK THE PAGE HAS MANY PROBLEMS AND THE PHONE THEY HAVE ON THE PAGE DOES NOT WORK DOES NOT EXIST

An absolute nightmare from start to

An absolute nightmare from start to end It took months to access my money and even then dates kept changing Eventually when I have been paid they stated that HMRC have said I pay high tax rate HMRC have not given them this information and AON have taken nearly half my money in tax They have then reported to HMRC that I was paid nothing and have paid no tax so I cannot even begin to claim this overpayment I cannot believe how poorly this process has been managed I will be making a complain

Totally disrespected and without assistance after 2 surgeries

I ve been dealing with 2 major surgeries and I have sent doctors documentation and proof of my medical records and need to cancel my trip More than one month has passed and I had to be intermediating communications between AON and ROYAL CARIBBEAN Also I have not received any response until now and my trip is about to happen When I called an attend said it was reviewed and it was denied Does not make any sense it s denied under the circumstances I m facing When I purchased the travel insurance it was very simple easy and everything I asked was easily contemplated Now that need to cancel due to health issues I am very stressed with no explanation clear response and no refund It s due to me USD 2946 64 Any one can help with this issue please My claim number is 900566022 Renata Mantovani

I ve been a customer of HPSO for years

I ve been a customer of HPSO for years but ever since Aon took over the service has gone downhill Your business pays for a full year but when you need your Certificate of Insurance COI sent to you it s either sent with errors or not at all Trying to get it corrected is a nightmare you can t reach anyone for help This incompetence is jeopardizing a six-figure contract because they can t send a COI with the correct address Absolutely unacceptable and disappointing I wish they would function more like next which has an easy online automated portal I can t imagine they re making good use of their profits with this inefficiency Unless their plan is to take advantage of business owners

Dreadful customer service

Dreadful customer service the website pension modelling tool doesn t work I mean it is simply stuck the whole site is a joke They are not providing information as they are bound too and so are in breach of contract I have put in a complaint and heard nothing

We have been dealing with AON for 3

We have been dealing with AON for 3 months Terrible customer service They claim they didn t receive documents over and over again I am 100 dissatisfied with this company

Utterly vile company

Utterly vile companyTook them 4 months to transfer a small pension compared to other similar organisations who took two weeks Did not respond to email requests for updates and eventually after getting through to the by phone they rudely tried to blame everyone else including myself and the receiving organisation Office staff were rude and incompetent and their complaints procedure was a complete waste of time and effortThank heavens I will never have the misfortune of having to deal with them again