Arcaplanet Reviews

Le salviette umidificate ordinate per la pulizia del cane sono secche

Didn t get to use my points and goods arrived with open box

Le lettiere sono arrivate rotte e in ritardo

Come si fa a preparare Un collo unico da 51kg Pieno pieno di lettiera e cibo tutto mescolato

They use the worst courier BRT and ALWAYS delayed on the delivery and this time I had wait at home two days and it was finally delivered AFTER the expected delivery time

I have been a customer for several years now and my orders are expensive as I have 6 cats This last order of 159 for some reason went automatically on punto di ritiro instead of the usual delivery to my home This is a first so I never expected that at all When I asked for the order to be delivered at my home address I was told by arcaplanet customer service that it was impossible to change delivery information I was to told to cancel the order and claim a refund I would have expected a different answer after being a loyal customer for so long They have lost a customer and a significant amount of money All they needed to do was change the delivery address for me and have the order sent home as they have done for all my previous orders Very disappointed and whoever made this decision hasn t done the company they work for a good deed They have made the company lose a good customer lots of money and a good reputation

It is okVery good

BAD WOERST of the WORST It took more than two weeks to delivery the package and they drop it at the super far away pick up point and asked me to freakin go to the pick up point to carry 12kg back to my house THE WORST experience and NEVER AGAIN and I will tell EVERYONE that I know to NEVER buy from Arcaplanet

Arcaplanet could improve indeed must the online service is a disgrace 72kilos dumped in ONE broken box in the street despite my request for smaller boxes that a human can lift Shame on Arcaplanet I am going elsewhere I am appalled