Aurent Reviews

Terrible experience with Aurent

Terrible experience with AurentMy experience with Aurent has been an absolute disaster I booked and paid for a room only to find out that it was already occupied when I arrived The only available option was locked and nobody from the agency gave me any solution I contacted them multiple times through WhatsApp and email and they have completely ignored me To make things worse they refuse to refund my money The agency also falsely claimed that the rooms don t have locks but they do which added to the confusion On top of their awful management the house itself was disorganized and filthy This level of unprofessionalism and negligence is unacceptable

Terrible experience

Terrible experience

Worst agency

My experience with Aurent was terrible From the first moment I tried to contact them to resolve my questions regarding the rent their answers were very vague but I decided to ignore that red flag Once I arrived at the room it was clean but the common areas which are supposed to be cleaned constantly had layers of dust that showed they had never been cleaned Then when I made my first payment they charged me twice because they had debited the payment to a card I never authorized In order to resolve the problem they behaved rudely and took a month to resolve the issue Even when I demanded compensation they did so reluctantly Finally it took almost two months to return my deposit because they couldn t contact the landlord I also want to mention that during my stay I was locked out of the apartment for hours on end because their locks weren t working Although it was more a building issue it s unbelievable that they wouldn t take action on the matter

I am bringing attention to a concerning

Answer a total scam Rental is rental and has to align with the law They present themselves as a platform that connects Guests with Hosts but in reality they lease several properties and sublet the rooms directly If issues arise they shift responsibility onto the so-called host and avoid accountability particularly regarding bond refunds and tenancy obligations Ridiculous and greedy You guys should start getting a real job instead of always trying to leech off othersI am bringing attention to a concerning practice that is contributing to the rental crisis in Australia A group or entity is renting entire apartments and illegally subletting individual rooms without the landlord s consent They are not based in Australia do not hold a valid license and operate outside the scope of Australian rental regulations Their business model involves leasing properties at relatively low rates then charging exorbitant prices for each room often far above market value This not only violates tenancy laws but also exacerbates housing affordability issues for genuine renters I intend to report this activity to the relevant authorities in the coming days

REALLY BAD EXPERIENCE

I had a very disappointing experience with Aurent The property I rented was delivered in unacceptable condition there was visible mold on the walls holes in the wall surfaces cockroaches everywhere and the bedding provided was dirty Even basic essentials such as clean sheets and a blanket were missing When I raised these issues I was told to buy my own bedding with a capped budget which is completely unreasonable for a paid rental The response from Aurent was dismissive and they refused to take responsibility for the mold and property damage claiming this is the current condition of the property Also the last two days the wifi wasn t working at all and they didn t help me out with that either

Nice

The overall experience was really good

Confortable

The perfect accommodation Enjoy a comfortable stay Easy going people and great team of professionals

The lease was clean and comfortable

The lease was clean and comfortable I plan on using the again soon

The accommodation was really

The accommodation was really comfortable Their service was also professional and relatable