Bahn Reviews

I booked a cheap economy ticket from Frankfurt to Copenhagen Unfortunetaly one of my connection-trains was delayed while I was riding it so I missed the next train and therefore the next 3 after that too I went to their DB-servicecenter to ask what to do They apologised that due to it being evening already I wouldn t be able to reach tonight What they could do for me instead was to get me a step further to Hamburg and then book me into a hotel of my chosing at their expense They gave me a stamped paper told me to go to Hamburg and give that to the servicecenter there as they d finalize the booking So I did and in Hamburg they were extremely helpful as well I just asked for the closest hotel as i was tired after flying in from India They called ahead and book everything at a hotel 300 meter from there at a 50 euro or more hotel with everything included Which is more than i paid for the ticket Ontop of that they gave me a special replacement ticket which allowed me to take any train and timing the next day no matter schedule while at the same time printing me papers of the different options for trains and timings I could use the next day depending on how early i felt like starting my travels Unfortunately I could not get home the planned night Incidents mistakes and delays can happen The help service and compensation I ve got after the unfortunate delay was exceptional Superb service going above and beyond for me before I could even complain all I said was Yeah uhm My train was delayed so i missed my next one And the immediate respons was Let s see what we can do and where we can get you put 10 out of 10 stars S ren PapeDenmark

I am so pleased The customer service gave me such good information that not only cleared up my doubt but gave me great advice for a Bahn-Card for my 13 year old daughter Fantastic Thanks a lot Sincerely Donato CapodiferroDachau Germany

Dear DB I have just meet the most beautiful people ever your staff 1 Maj 2020 A sweet and beautiful woman working Flensburg to Fredericia and a gentleman Fredericia to Copenhagen They were so helpful charming and absolutely best I think you should give them something nice for beeing the best staff and make your brand safe and best Regards Cina Widlund

Dear DB 1996 pleasure hang it with my first valuation its not nothing squizz incredible worst that I had to say my love I ve survive but really the service at morning a man from DB promise me not long times to attend the proximate train 3 changement would like to arrive Ancona Senigallia The started of January 97 come back to Kirchain The Ticket Guardian want money from me for a ticket he was entry of new and the other descend at Bullach Swiss I said to Munich how much cost I remember he would like 90 Franken He said where I am mounted on I said here Bullach now He said 90 franken I count 90 Franken slowly and I show him a trick what he not known and I gave Him only 40 000- 60 000 Milla Lire oui oui when is not pair I going to send him a cassette of beer from Canada He did t count the money But I had my ticket really good I found but the clue isn t it And only because on my depart BhF Kirchain DBahn Service promised me not long times to wait of transfer train Until 1997 to 2021 I could t send him the cassette of Canadian Beer The service Man I accuse for fatality mortaly information and his smile I hope end for a tribunal first Psy Hospital for this childbehaviour and than next 10 years in prison