Baskbank Reviews

It s incredible

It s incredible I can not reach their customer service at all There is no one to speak to If scam happens on my account Very very scary

The worst

The worst stay away Made a 2000 transfer and they took 4000 and refused to reverse it -very scary When you call they give you a song about how they re working on it -over drew my checking and it s been 2 weeks and haven t reversed it Cant wait to close the account

Bask Bank customer service is terrible

I opened a mileage savings account I soon realized I did not like that account so I opened a regular savings account I forgot to fund it within 15 days So the account was considered closed So I called customer service to open another savings account which I was going to fund immediately Then 4 or 5 days later I get a call from the Bank telling me I need to submit copy driver license and something else I said you already have that information because I am an existing customer Then I said I am just going to close my mileage account and to just send me my money They told me to send a secure message asking to close account It does not stop here Then I get a message back stating I need to withdraw the funds before they can close account Even though my message requesting to close account said send all fund in account to designated address It is unclear to me who or what is working in customer no service I feel like I am working with a 3rd grader I just want to end my relation with Bask Bank after I get my money and put them in my rear view mirror

Zero customer service from

There is zero customer service from Bask Bank I cannot verify transfer requests because I am outside the USA A week ago I called them and was told it would be taken care of in a day It has not been done I have sent 3 messages to Customer Service and they have not replied Beware

Avoid this bank tech and customer service is bad

Worst application process Must submit biometrics driver license front and back and selfie Their tech is useless no matter how hard you try to focus on the driver license it won t auto-scan Then if you submit a picture you receive a notification that bar code can t be read But allows you to submit and you receive an OK message Then must await next steps For us it was an Error Code without definition So I called this morning Waited on hold 8 minutes and requested a call back which came about 6 minutes later Nice agent who explained my biometrics hadn t been received She sent new text link and both of us re-submitted biometrics Again same problem with their technology But same results OK So to confirm I called bank again Same wait and call-back times Agent placed me on hold about 5 minutes and returned to tell me she was waiting to speak with first agent because she hadn t notated the account I asked her simply did you receive our new biometrics After a few minutes of checking she said no Too difficult to become a customer I ve canceled the application and asked they confirm this I don t expect I ll receive any confirmation Overall bad experience when it should have been the best experience signing up

Worst Customer Support - Poor Customer Relationship

My account was locked and I called the customer support to reset it The lady was asking for my account I haven t made any note of my account and I said I don t know I asked why can t you lookup based on my account loginId She said she can t and needed my account type and account I asked if any other way she can help She then was raising her voice and kept saying the same thing I asked what other information due you need to unlock my account She said it depends on person to person I just said thank you person to person made me laugh How come information needed to unlock an account vary from person to person Very pathetic customer support and very pathetic system Remember to make a note of your account account type and other details security questions etc otherwise you are screwed like how I am now and you can t enter the system I am still figuring out what should I do Having deposited a very very large amount now I am literally without any idea on how would I unlock my account as I don t know my account

I have never had so much trouble

I have never had so much trouble applying for a savings account Frist time I tried they gave me a terms policy that took almost an hour to SCAN - would have taken several hours to read it thoroughly I decided to accept the terms and hit the accept button but they had logged me out and cancelled the application for inactivity I was NOT inactive but was constantly scrolling through the document So I started over from scratch filled out the form again and they sent me a text to shoot a photo of my driver s license and my face After several tries I completed this step only to be told the application failed and was cancelled AGAIN To add insult they said I need to call their customer service dept But that will have to wait two days because I am doing this on Saturday This is total BS and it is enough of a confirmation of their lack of decent service that I will not sign an account with them I have accounts with multiple other online banks and never had this kind of frustrating trouble

My identity was stolen to open an

My identity was stolen to open an account at BASK Contacted Bask told tough luck all information was mine so it had to be me Scammers ran a bill up past 6000 00 Contacted FBI to backlogged DO NOT GET TAKEN IN BY THIS BANK

Absolutely terrible customer service

Absolutely terrible customer service Its taken weeks of calling and writing to transfer my money with no response Can t wait till close my account I rather get a lower interest rate at a bank you has a little care for its customers Stay away You been warned