Basspro Reviews

Never had any problems

I have used basspro com many times and have never had a problem They ship on time and always have the correct order

Bass pro shop lost its advantage

Bass pro shops has gone into the toilet Customer service is nonexistent The phone tree like the company is rigid and provides no help On line orders I placed are sent to the wrong address because of some company error in their system I am done with this shot show

Purchased items that never arrived no refund

Very bad experience purchased items they say Due to a system issue the complete payment method you wanted to use on the order you submitted on August 18th did not transmit into our processing system Because of this your order is currently on hold with a balance due Yet My bank says the payment went through and I m trying to contact them to just reverse refund my money and no response

The boat department has only on good Salesmen

The boat department had only one good sale person he new boats answer my question help me to pick the right boat The boat manager is a person who know nothing about boats his name is Al Lopez do not deal with him Ask for Dan Moment he has the experience in boating business The store is located in Bass Pro in San Antonio Texas t

Basspro s final coffin nail for me

Recently I purchased over 3000 in fishing tackle for a deep sea trip Went to check my order status approximately a week before it should arrive and didn t have my order number so I chatted with online help Gave her my info and she proceeded to tell me that transaction had been canceled and told me to contact the fraud department Ok I contacted them I they told me they canceled it with no email Or anything they just decided out of the blue to cancel it I even used PayPal for protection They tried looking in my area to see if a store had but I already knew they didn t WHICH IS WHY I ORDERED IT IN THE FIRST DAMN PLACE DAMN THESE PEOPLE ARE STUPID But didn t offer to help in any way shape or form How about some expedited shipping you morons Moral of the story is I m done with bass pro

Triad buying over under shot gun Hit

Triad buying over under shot gun Hit wrong button know they say I can t buy gun from them again I see in other review this happen alot Bad place take your business to gun stores they do not care About there costumers t

Order a new x-bow and it said it would

Order a new x-bow and it said it would take 5-6 days to arrive at the store Well almost two weeks later and 2 500 later it still hasn t arrived Then of course Bass Pro will not let you cancel an order just because it never arrived and make you wait until it finally shows up at the store They should just shut down all online ordering since they refuse to help customers or even understand their own system

Horrible customer service except for

Horrible customer service except for Pat I placed an order online 2 weeks passed no email or anything about shipping So ofc I called to find what s going on They said my order was cancelled I was super upset because it s an inconvenience now my items won t be delivered in time or not at all Plus I was never notified that it was canceled so had I not called I would have never knew Was given a 10 code for inconvenience to replace my order Replaced order called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online So then I asked ok cool can I just have code for the 10 since I ll have to go in store and buy again The woman said no and kept talking over me wouldn t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on I called back and Pat was super understanding I was only asking for what was already given 10 off nothing more for the inconvenience Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order I asked Jeff for a supervisor multiple times got told no asked for corporate number was also told no asked to speak to anyone else even asked for Pat and was told no In conclusion the customer service is literally horrible They do not care at all Only care about the money