Boconcept Reviews

Do they know what customer service means

I bought two chairs and payd around 30 000 dk kroner I bought the chairs in their webshop and received a receipt but no exact information related to delivery I called their warehouse that told me that they would receive the chairs at a particular date and that they would send them to me one or two days after Thus I made my plans accordingly The day when the chairs arrived at the warehouse I heard nothing I sent a mail and got no answer Thus I finally called their so-called customer service who told me that they had no time for delivery and mounting that week but would try to find time the week after I told customer service that the warehouse had told me that they would deliver the chairs one or two days after they had received them but the customer service told me that as I did not have this information in writing - who thought of that at the time I talked to the warehouse - it was not a valid agreement and they would deliver sometime the week after Now one has to understand that BoConcept delivers only weekdays and within normal working hours This means that you need to be able to work from home or take a day off and even worse It seems that they are not able to plan their work at all I received a message that they would deliver sometime between 7 in the morning and noon That was not realistic so they offered to deliver between noon and 4 in the afternoon They promised to call me an hour before arrival When the driver actually showed up the time was about 4 45 in the afternoon but he had called around 4 to say that he would arrive before 5 This means that BoConcept has kept me at home for more than 5 hours due to their lack of planning And even more Remember that the products from BoConcept are rather expensive and that you have to wait 6 to 8 weeks to get them This means that there is all the time in the world for customer service to plan delivery My chairs did not arrive at their warehouse unexpected from the moon It was a planned order and delivery but Boncept seems to have decided that they do not start planning delivery until the products are in their warehouse I am sorry but this is the last time that I buy anything from a company that lacks the ability to plan and demands written documentation of contacts between company and customer And I have to say Keeping customers at home for up to 5 hours because you cannot plan is not acceptable in 2020 where most companies are able to promise delivery at a predefined time and even keep that promise

Overpriced Repeated manufacturing defects Too slow remedying things

Ordered an extendable table with 6 matching chairs 16 months ago and I m still waiting for my order to be satisfactorily fulfilled Everything arrived within 4 months from order but the table tops were different colours so I was informed a replacement would be with me in a further 3 months 3 months later the installers arrived with a replacement table top but this time there was a manufacturing fault that revealed the chipboard underneath where the veneer had gone too thin So the installers said they would order a third one for us 8 months later I chased to see where the replacement was and discovered it hadn t even been ordered I m now 16 months on and I believe that the manufacturing of the walnut veneer that BoConcept sells is not fit for purpose Which also brings into question the manufacture of their other items which I have yet to experience I am of the belief that the delays I have experienced may be purely localised but still unacceptable So you may experience better service where you are in the world It does beg the question though How can a company with over 265 stores in 60 countries according to Wikipedia stay in business with such repeated poor quality control If my local franchise is experiencing these issues then I m guessing the other ones will be too as I m assuming they ll share the same supply chain for consistency In all not a good experience Shame Ikea etc need some competition in the world

Not recommended expensive and poor quality

Ik kocht bij Bo Concept een grote U-vormige hoekzitbank type Carmo in lichtbeige Lux Felt stof 2312 Deze koste meer dat 4000 en het is het duurste meubel dat ik ooit heb aangeschaft Ik kan iedereen alleen maar ontraden dit product aan te schaffen Na geen tijd is de Lux Felt stof op de plaatsen waar mensen zitten volledig afgesleten Lux Felt is een Vilt-achtige textiel 80 wol De Viltlaag is echter volledig afgesleten tot de ruwe stof De zetel ziet er hierdoor oud en versleten uit Het is voor zo n duur product schandalig dat dit op zo n korte tijd kan gebeuren Voordien had ik een goedkope maar wel mooie hoekbank van 1500 die ik meer dan 10 jaar heb gehad en er nog behoorlijk uitzag Deze is nu meer dan 15 jaar oud ziet er nog steeds behoorlijk uit en wordt nog steeds gebruikt door een vriendin van mij Zo zie je maar dat duurder niet betere kwaliteit betekent I bought a large U-shaped corner sofa type Carmo in light beige Lux Felt fabric 2312 still available at Bo Concept This cost more than 4000 and it is by far the most expensive piece of furniture I have ever purchased I can only advise everyone not to purchase this product In no time the 80 wool Lux Felt fabric is completely worn off in the places where people sit Lux Felt is a felt-like textile However the felt layer has completely worn down to the rough fabric This makes the seat look old and outworn It is outrageous for such an expensive product that this can happen in such a short time Before that I had a cheap but nice corner sofa at 1500 which I have had for over 10 years and still looked decent This one is now over 15 years old still looks decent and is still being used by a friend of mine So you see that more expensive does not mean better quality

Disappointed disappointed

I am writing this regarding my Monza table After paying RM 13 000 00 for this table we are sorely and sourly disappointed with both design and after sales service After a year using the table the glass literally come of from the UV disc which hold the glass and stand together slight lean on one side the whole glass will flip up it was so dangerous we have to avoid go near the table Due to the shift of the glass when use of the extension of the table it scratches and the extension can t probably open Fortunately I notice it early and inform your service team and as promise they agree to replace the glass top for me After waiting more than 4 months for replacement table we are informed that ONLY the main glass has been replaced the extension glass top WILL NOT replace when the fundamental error in design have cause the extension glass unbalance and scratch What kind of customer care compliance is this I paid RM 13 000 00 for this table but the quality of this table 10 times worse than Ikea table with that kind of price I expect to be last at least 10 year NOT ONE YEAR Considering the table cost the product itself and customer expectation we are extremely disappointed We brought into a design value to be let down by integrity and thoroughly an unpleasant experience Boconcept five-star lifestyle brand but ONE STAR quality and service

Will put zero stars if possible

Will put zero stars if possible Payed 16 000 kr bed plus delivery on top Lead time was 13 weeks which is wired itself for this price They messed up with delivery terms with our order When the bed arrived it s totally dissembled you have to build the bed from scratch for 16000 kr What is that No service was offered Just stay away from this

Dining table and chairs

I had bought a dining table and a 6 chair set from Bo Concept last year and since the day i received it I have regretted my purchase The chairs are creaky and low quality I would have been better off purchasing plastic chairs which would be comfortable and not creak They have RUINED my floor boards as the chair leg protector at the bottom has come off too It is embarassing for all the guests who do come as the chairs just creak every time they move I bought this in your Finchley Road branch and am yet to hear back from ANYONE It has been less than a year since I have had them and want to throw them out

Terrible customer service

Terrible customer service Systems are atrocious Say they will call u galf an hour before but the system scrambles the number pleasant but unhelpful staff

Worst quality ever

Worst quality ever BoConcept tries to differentiate themselves from IKEA as upscale and high quality and the quality is extra cheap We bought a drawer made of walnut wood which we were told was solid wood and it was the cheapest laminated plywood For the money 5times the price of IKEA I thought it would be delivered built but that was also not the case We had to build it ourselves What a joke

Regarding the quality of the boconcept

Regarding the quality of the boconcept sofa we bought one which was SEK 33000 wool de lux version grey color We barely set in it and the wool looks like complete crap Horrible horrible quality What a waste of money Before that sofa we had a bolia module sofa for 11 years also wool but the quality was absolutely amazing Stay away from the boconcept crap