Boconcept Reviews

Claim

Please dont buy from them

Please dont buy from them I am writing to you because your company has behaved unprofessionally and I have been given false promises I bought a leather chair and an ottoman from you last year First the delivery was majorly delayed which I understand But a defective piece was delivered when the chair finally came Not only that the ottoman was also missing from the delivery so incomplete defective delayed delivery When I contacted your company they didn t believe that the chair was defective but finally they came and inspected and agreed to send a replacement for the chair They also told us that the ottoman would eventually be delivered The replacement chair was also majorly delayed without any updates Due to all this unprofessionalism your sales rep Mira Ling and her manager told us that we would be given a discount for all the trouble we had to go through But now after the replacement chair has been delivered no discount was credited to us Infact your company has backtracked on their promise Extremely disappointing Never doing business with you again and I will make sure to let my family and friends know never to buy from you again Pearl

Beautiful furniture Disappointed quality Bad quality control Unrespectful and cheeky customer service

We ve bought a small walnut dining table from BoConcept last month They have given as the papers about how we can use it and how to take care of the furniture since walnut brightens over time you cannot use it for at least 2 weeks So after they have shipped it I took care of it and as it has been written I kept it open Christmas has come and I though why not I place the plastic box containing all the Christmas tree decorations in it About 3 kgs I pulled it a bit over and the plastic box has intantly damaged the surface I was extremely surprised that the walnut veneer at a single point has dusted off from the surface The table was 2 days old at that point I have written to the customer service and I have pointed out that the surface contained a hidden defect and I want a replacement or money back I have sent them a photo about the defect Well they have come out and also taken a photo from the damage At that time was Christmas so the head quarter was closed so we had to wait 2 week at least for the answer Here comes the funny part or tragic They have told me that I have dropped something on the surface and its my fault but they would give me a wood repair kit to fix it I told them that at a luxury price I don t think that I should fix it so I wanted my money back After we have argued a few minutes they have decided to gave our money back but only if we bring back the furniture The law says that if a furniture or snything else is more than 10kgs they have to bring it back This time we had to write an official letter My wife is a prosecutor so she can write beautiful official letters Finally we were able to get back our money Actually I don t think they have a proper customer service nor a proper quality control which is a shame because I really like the design And of the top of it I can t really understand why they can t accept the fact if they ship something with a hidden defect especially with 5 years of guarantee It s the law of nature Nothing is perfect We are humans they are humans nothing is perfect If they make a mistake then fix it Especially at this price level I also have to fix my mistakes at my workplace So I m very disappointed They should really start appreciating their customers at this price level and show them a little bit more respect

I spent over 20K at BoConcept in Costa

I spent over 20K at BoConcept in Costa Mesa CA buying a sectional dinning table and chairs They failed to deliver the furniture on time part of my order wasn t even delivered for weeks and I had to go pick it up from the store after having to follow up with them for weeks with no response back from BoConcept Their customer service is the worst They simply don t care about their customers at all The quality of their product is HORRIBLE They use very cheap materials and the money you spent with them is a complete waste of your hard-earned money

Where is my sofa

I ordered a sofa from BoConcepts on the 10th April paying full price over HK 20 000 - order number OSF-002310 Three months later and still no sofa Where is my sofa - can anyone from BoConcepts explain I am really disappointed that they haven t been able to deliver Why is this I can not understand why customers have to wait so long This company is selling furniture that they don t have And yet they pride themselves as a premium company - their service is terrible I tried to follow up with logistics but they are a joke - such poor service clueless and slow response time In the long run if they fail to deliver and treat their customers like this their business model remains unsustainable Their logistics department is a complete joke Avoid buying from this company is my recommendation if you wish to remain sane and happy

BoConcept - you re a joke

It seems the QC quality control department at BoConcept or customer service doesn t exist after seeing all the other bad feedback experiences here We recently purchased the Sydney trolley which arrived looking rather second-hand than new The retailer we purchased it from were so supportive and helpful and immediately had a replacement trolley ordered However the next one turned up just as bad BoConcept didn t even attempt to help in any way other than suggest we order another one BoConcept - you re a joke

Fraudsters - Do not buy their furniture

We bought a sofa with BoConcept that costed a fortune and the fabric was defective giving light and dark shades from the first day that we seated on it The company offered to exchange it for one with a fabric on the same price band or one band higher but we decided to buy get one with a fabric 200 cheaper Now BoConcept is saying that they will not give us the cost difference back and they remain quiet for weeks not replying to our email Do not buy their furniture otherwise you are at risk of losing your money

Bowed Concept

I purchased a Fermo Entertainment Unit from Boconcept and have regretting the purchase ever since The unit could not hold the weight of a medium sized television and small HiFi system let alone anything placed within the drawers After months of negotiation the unit was replaced with another unit that has also bowed this time without the television In addition the laminate has started to separate from the structure and the drawer fronts have also bent from minimal opening and closing Bonconcept furniture looks great in the pictures but are in fact poorly made and unsuitable for everyday use Poor quality assembly and terribly overpriced

Very horrible quality

Very horrible quality I bought a 3000 sofa It s the Modena model The sofa does not look like how it was shown in the photos and then processed with a very cheap fabric that constantly curls I only have the sofa for 3 months and it is already completely worn out I always thought that Boconept offers high quality designer furniture but it s the opposite I will never buy anything from Boconept again

Osaka Sectional

We ordered an Osaka sectional sofa few year ago When we received it it was defective and in a bad condition After a long negation we were told the sofa was not designed for the fabric As a result we re-ordered a leather Osaka sectional The second one was in better condition compared to the first one but not as the same we saw in the show room The cuts was not right puffi cushions Now after three years using once week for few hours it is in a bad shape We got back pain I believe if we bought a cheap online sofa it was in much better condition now

Regarding the quality of the boconcept

Regarding the quality of the boconcept sofa we bought one which was SEK 33000 wool de lux version grey color We barely set in it and the wool looks like complete crap Horrible horrible quality What a waste of money Before that sofa we had a bolia module sofa for 11 years also wool but the quality was absolutely amazing Stay away from the boconcept crap