Quality products delivered on time
The products arrived on schedule and were exactly as ordered. The courier was helpful and assisted with bringing the items inside, and the pricing was very good. The experience would have been five stars with more consistent updates between placing the order and the delivery.
John
N/A
Good Value But Assembly Challenges
I purchased a dining room suite from British Homes Direct two months ago. The ordering process was straightforward and website navigation smooth. Delivery took ten business days as promised. Furniture arrived carefully packed. Assembly instructions were basic but understandable. The furniture build quality meets expectations for the price. Wood feels sturdy and finishes look clean. However, assembling the pieces proved more challenging than expected. Instructions lacked clarity in certain areas, requiring additional time. Some connections felt slightly loose initially. Customer service responded to my assembly questions after three days with helpful advice. Overall, British Homes Direct offers decent furniture value. Reasonable pricing balances quality adequately. Delivery reliability is good. Main weakness is assembly complexity and documentation clarity. For the money spent, satisfaction is acceptable. If you're comfortable with DIY assembly or willing to hire help, it's worth considering. Better instruction materials would significantly improve the experience.
George McGregor pz tiling
N/A
Excellent Service
Excellent all round service from order to delivery The delivery driver company was outstanding his communication was second to none Cannot fault the product and would certainly recommend to anyone looking for acoustic panels
amanda
N/A
Ordered wood panelling and received
Ordered wood panelling and received then 2 weeks later Would order from this company again Very happy
Kerry Laflamme
N/A
This is a great product and really easy
This is a great product and really easy to install Needed something to sit behind a garden bar as a back drop it looks amazing
Shirley
N/A
First class product superb
First class product Absolutely fantastic service from ordering to delivery
K English
N/A
Great product at unbeatable price
Easy to use website great product at a great price delivered on the day stated Great service will definitely use again
Consumer
N/A
Excellent prices on the acoustic wall
Excellent prices on the acoustic wall panels and really nice panels too delivered within the 10 working day period only negative thing I wasn t contacted about delivery and found a nice surprise Sunday morning on my driveway wasn t a problem for us but might be for other customers probably just a foresight but other than that I would highly recommend
Paul Sandison
N/A
Ordering was easy panels turned up and
Ordering was easy panels turned up and were very similar to B and Q but 50 cheaper Was very happy with the product Found easy to work with and results pleased the wife
Nicola Tatum
N/A
good service no issues at all and
good service no issues at all and product was as described
