But Reviews

BUT CARCASSONNE

I do apologize for writing in English but I am so annoyed I cannot even get the spelling correctly in French I ve ordered washing machine and oven on the 20 10 in shop The paper given to me said it will all be delivered on the 25 10 The washing machine came and not the oven I ve asked the delivery person he said he does not know Called the shop who told me they don t have it in stock and don t know when it will be delivered When I went to the actual shop on the 20 10 I specifically asked if the model we choose will be delivered fast The man checked and said it will definitely come on 25 10 We would have taken another model if we knew this is not the case even if it would have been more expensive Since the 25 10 I call every 3 days On Monday I could not even get to a human to speak with - I understand a busy day On Tuesday I was told that it will come on Friday the 2nd of November Called to confirm on Thursday and the lady told me she has no such information She then passed me to another man who said that he has 40 yes 40 available and it will definitely come on Friday I called on Friday about 4pm to be told again that its not available and they don t know when it will come I explained calmly at this stage that I have 2 children and take time off work especially to be home for delivery just to be told that the dates given are only approximation When I asked what would approximation be more less A week A month The person kept repeating the same thing - Its only approximation Non-existent customer service not even a sorry I gave up as I had to buy some food that does not require cooking for my children Then called again on Saturday the 3rd of November I have been passed directly to the person that sold me the oven I was told Who then again said that he does not understand and will pass me back to the counter as they are available The line cut me off I called again - before I even finished explaining I was passed to the same man and it cut off again It did it 5 times Until I just gave up again and asked my partner to call When she called the person confirmed delivery on the 9th of November I called to confirm on Monday the 5th and again I was told that the don t know anything about my delivery I phoned my wife at work to ask if she was sure thats what they said and she confirmed back to me that this is the case She said she will call herself She said that she spoke with a man she was passed to that re-confirmed the 9th of November Today - the 9th of November I called in the morning to confirm and was told that there are non in stock and there is no delivery date While I was on the phone my wife txt me that she had a message left that its available and we can pick it up in store on Tuesday I called 6 times as either the lady was putting the phone down on me or the line was disconnecting I am not sure Finally a different - clearly young lady answered and called the man to the phone so I dont get disconnected Eventually I did not get to speak with him as the same lady as previous taken the call and started telling me that they can deliver on Tuesday Whatever I said she just kept repeating herself I got so annoyed I told them I would like a refund She than told me I need to come to the shop to get it I have 2 kids and a full time job I do not drive and the shop is and hour bus ride for me I asked if this cannot be done via phone and she said no I than said that I did this in the past in other shops and she just kept repeating that I have to come to the shop I lost my patience and asked for a manager Who than kindly provided me her email address so that I can send my rib to get refund My wife will go to the shop tonight anyway so try to speak with someone and get this sorted as we do need a oven ASAP If they can deliver fast and promiss that this time it will actually come when they say it will we will wait Otherwise my wife has the card we paid with and will ask for refund I have never seen such bad customer service I lost days of work and had to throw out food that we could not freeze My children did not have a proper meal other than in a restaurant or at friends place in 3 weeks

I can hardly believe the ineptitude of this store I ordered a bed almost one month ago they have taken my money and I have yet to have it delivered I also paid for delivery Every time I try to contact the store I wait hours on the phone To no avail This is the worst customer service I have ever experienced in my life But for me is the worst and I regret every minute I made the choice to give them my money and put my confidence in them I can only believe that the management have no notion how to run a business

I purchased a large settee from BUT Fourgeres delivered costing 2333 00 euros it was delivered in May 2020 Just before Christmas I removed the throw at the end of the settee and noticed a large round mark which appears to be in the material itself I have since been in dialogue with BUT but they are refusing to do anything about it saying that I have made the mark myself and have suggested that I use a stain remover I am so angry with this company and will be taking it to the next level of complaint i e european consumer rights

We ordered two armchairs and a settee from But Perpignan and were happy to wait the required two months for promised delivery The delivery was promised for a Friday afternoon and at 17h30 we received a call from the delivery men saying they were 20 minutes away but needed me to meet them on the main road as our house is hard to find I agreed and waited in the agreed place for an hour - no call from the delivery men to say what was happening but they didn t turn up I called But on Saturday - they said sorry but could do nothing as delivery men don t work on the weekend On Monday I called But again - they said the delivery would be Tuesday No attempt to make an earlier delivery even though I had told them that our living room had been completely cleared for a Friday delivery and we had nothing to sit on With But the delivery men are obviously in charge even with orders for more than 3300 I wish that I had read the Trustpilot reviews before buying

One of the worst company I have ever seen From BUT we bought one sofa with the recliner which was under 2 years warranty and on the top on we bought their extended warranty as well Within one year the sofa been broken We put one complain to BUT and after 45 days they sent one expert The expert guy found the sofa was faulty and he was very clear with us and explained us that he gonna send one invoice to BUT and if they are agree with his invoice in that case he will contact us if no in that case BUT will contact us and fix the problem Again 45 days after we contact with BUT to get one answer and they telling us it was our fault as the expert told them It was totally unacceptable because the speech of the expert and BUT are not matching I think BUT is robbing their client Since we bought the sofa there is not a single spot on it but their expert found the sofa was not maintain properly Sounds ridiculous It is very easy to blame the client and escape I paid BUT not anyone else to buy the sofa and it s me suffering to contact their recommended experts which was linked with another company to fix the sofa Since beginning BUT was not cooperative I found their service after sales it s a big joke Definitely I will not let it go like this I will go further with this case I think BUT should stop harassing their client and also should face legal action for their unprofessional so called service

The rug we bought is not rectangular as it should be so one edge always looks wrong The desk we bought is made in France which should be good but considering it was 200 the laminate finish is cheap the handles are the nastiest flimsiest handles I ve ever seen the doors are not machined correctly so do not hang in the correct place despite adjusting to max and the desk top is damaged on the corner The damage must have been at the factory as the packaging was all fine I know one should take it back but by the time it s all unpacked it really is too much hassle so I ll live with it but I can see that I m done with BUT I should have read the reviews on here FIRST

Trying to buy a freezer but the energy ratings are all false They are marked as A but are in fact E But fr won t respond

Do not buy from this shop They take every opportunity to rip you off Just look at all the other negative reviews if you don t believe me I purchased a fairly basic vacuum cleaner which had a 2 year guarantee It is worse than useless as it has no power Therefore I returned to the store and asked if I could return the item and exchange it for a much more expensive one and pay the difference They said that it is not in fact guaranteed but only the motor is Their in-store labelling makes no reference to this at all When I pointed this out I got the usual rude Gallic shrug Utterly pathetic Do yourself a favour and go to somewhere where customers are valued eg Darty or Leclerc I will never shop at But again Francaise N achetez pas dans cette boutique Ils profitent de toutes les occasions pour vous arnaquer Il suffit de regarder toutes les autres critiques n gatives si vous ne me croyez pas J ai achet un aspirateur assez basique qui avait une garantie de 2 ans C est pire qu inutile car il n a aucun pouvoir Par cons quent je suis retourn au magasin et j ai demand si je pouvais retourner l article et l changer contre un article beaucoup plus cher et payer la diff rence Ils ont dit qu en fait ce n est pas garanti mais seul le moteur l est Leur tiquetage en magasin n y fait aucune r f rence Quand j ai fait remarquer cela j ai eu l habituel haussement d paules grossier gaulois Compl tement path tique Faites-vous une faveur et allez dans un endroit o les clients sont appr ci s par exemple Darty ou Leclerc Je n ach terai plus jamais chez But again

Non existing After Sales Service nor an appropriate Customer Services Alexandre Falck runs this store chain like in Wild West Seems their main goal is becoming 1 company providing worst customer service Keep that good work Mr Falck competitors will be happy A month ago purchased a couch It arrived with defects and even broken parts start taking pictures and sending to the store in Belfort A month gone by nothing from them went to shop to find out if there is any news NOTHING Their is no a reasonable person to talk to They just disrespectfully send you back to wait No manners to treat their clients very unpleasant arrogant and unfriendly staff Avoid all costs and do you business somewhere else Even if they offer something for free refuse their offer and go do business with their competitors