Campaya Reviews

Sommerhusudlejning - Lej sommerhus direkte fra private

4.29
14 reviews
Great Rating
Based on 14 user experiences

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AI Review Summary Based on 14 reviews

Overall customer experience with Campaya is mixed, with a significant number of extremely positive reviews but also some severe negative feedback. Many customers praise the company for its super, amazing, and very high-quality service, often highlighting friendly, helpful, and effective staff. Positive experiences frequently mention easy and simple website processes, fast and reliable booking, and personnel who are understanding and go out of their way to solve problems. However, a few customers report terrible experiences involving uninhabitable, filthy, or moldy properties that were not ready for rental. Complaints also cite very poor service from the office and hotline, being unresponsive to issues, and failing to send technicians for broken facilities like washing machines. The product quality, specifically the rented properties and their facilities, shows a stark contrast between well-managed bookings and those with old, broken, and non-functional amenities. Delivery of the service, in terms of the actual holiday stay, can be highly inconsistent, ranging from perfect accommodations to completely unacceptable conditions. The reviews do not provide specific information regarding a formal returns policy for bookings. Overall satisfaction is polarized, with most reviewers being very grateful and likely to book again, while a minority feel the experience was much lower than expected and would not recommend.

What customers love
  • Easy, simple, and fast website/booking process
  • Personnel who understand and care about
  • Ability to handle special requests and
Common concerns
  • Properties being uninhabitable, filthy, or moldy
  • Old, broken, and non-functional facilities in
  • Failure to send technicians or address

Last updated 4 months ago

S

Terrible Experience

Terrible Experience - Uninhabitable Property and Unresponsive HostWe had an absolutely terrible experience with this company managing the property we rented From the moment we arrived it was clear that the property was in no condition to be rented out The house was filthy with mold in the shower hair in the drains and a general lack of cleanliness that was appalling The worst part was the infestation of spiders and other insects throughout the property making it completely uninhabitable Despite providing documentation with photos and videos the host refused to take responsibility They downplayed the issues claiming that a few spiders were normal in country houses However this was far from a normal situation it was a full-blown infestation To make matters worse the company managing the property refused to offer a full refund even though we had to leave the property almost immediately after arriving because it was simply too unsafe to stay AirBnB offered a partial refund as a courtesy but the host kept the majority of the payment despite the property being unfit for guests I feel compelled to share this experience because I believe other potential renters need to be aware of what they might encounter If you value your health and safety avoid renting from this company I will be sharing all the photos documenting the state of the property elsewhere as I believe it is important for others to see the reality of what they are renting I have tried to contact them through Airbnb after seeing their public comment on Trustpilot stating they were willing to refund 50 of the payment However Airbnb has informed me that this is not true They have refused to issue any kind of refund This means they are deceiving their customers by making public promises that they do not intend to keep in private This is a clear case of misleading and dishonest behavior Be careful when dealing with this company as they do not honor their commitments
H

Terrible experience with Campaya

It was not a succesful and nice experience and much lower than what we expected Service providing by the office and hotline was very poor Facilities in the house were very old and broken and not functional Washing machine and dryer was not functional and Campaya didn t send a technician although we asked and had urgent need for that bread toaster was broken and not functional The grill was rusted small and not suitable for number of people at the house Dishwashing machine was small and also not functional as a matter of problem with electricity main fuse and Campaya refused to fix it although we mentioned that Oven was very dirty and full of oil and therefore not usable Toilets were not clean and full of cavity which we cleaned ourselves Beds and mattresses were full of dust like nobody have cleaned them for ages The area was super nice and perfectly designed which made us enjoy our time but facilities were much much lower than standards
P

Alt er okay

go service -
B

god service

I would recommend using Campaya dk if one should rent house
T

God process information p websiden

God process information p websiden
L

My To go webpage for booking vacations

Very nice i sent an email asking about something with no time a staff personal contacted me she was very helpful easy and simple website I will book from Campaya again
L

En superfin service

I had some special requests concerning my cabin reservation and Campaya dk personnel took care of my requests by extremely friendly and effective manner I am very grateful they solved my problem and helped me to find perfect accommodation
M

They helped me a lot

As always great to book from this is our 6th or 7th time using Campaya super staff helpfull and nice Thank you
O

amazing service

Perfect Always works Easy and pleasant Recommend
J

Super service

En superfin service og behandling via telefon

About Campaya

nsker du at leje eller udleje et dejligt sommerhus S har du fundet det rigtige sted - vi er et af landets mest fleksible sommerhusudlejere og 100 danske

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