Carmotion Reviews

In terms of before sale i was looking to purchase a car so it was no hard sale by any means This gave any sales rep an easy opportunity to sell me a car effective question to determine which car would be best suited to what i was looking for I already knew the make model i was looking for but felt the sales reps wasn t that interested in sale When speaking about the vehicle i noticed it hadn t been washed which i asked would it be washed before purchase and the reply was all our cars are clean on forecourt and wont be cleaned before sale It was visible it hadn t been cleaned in a while During the sale i had noticed on most recent MOT that it had issues with brake pipes on advisories I asked if these would be rectified before purchase again i was told this would happen and MOT had gone from orange to green which indicates no advisories only to find it they hadn t been done and was picked up when i had the car in the garage The aftersale customer service and customer service throughtout left alot to be desired To say the guys in the place had clearly alot of experience in this field the customer service was poor at best Would i recommend a friend family member or anyone else No sadly not Its basically a sale and very little else If you are buying a car or anything else then you need to feel valued afterall you are paying their wages and they earn commission off sales I would say they need to be more welcoming more interested in the person to make people feel valued to have your custom

I think a bit more communication between staff without Help Seemed to be fobbed off all the time

We bought our car October 2017 5 hours after driving away in the car we had problems with the gearbox The car has been in and out of carmotion since buying it we are still no further getting a car that is reliable Every time we get in touch we are left waiting days or weeks for a reply which ends up we are chasing for answers all the time Talk about looking after the customer all we have had since buying this car is hassle How people can rate this dealer as 5 stars is beyond me The staff just seem as they do not communicate between themselves and trying to get hold of a Director is another thing and none of the staff ever know when he is going to show This garage is run like a hobby and not a serious business I would seriously think twice before buying a car from this garage cos if you do have a problem you will end up chasing to get satisfaction UPDATE Finally got the problem sorted after 18 month s Hence changing our star rating from 1 to 3

Comms was fine however few weeks after purchasing had clutch issues In the process now of getting it fixed May need replacing or master cylinder need replacement Not very ideal

purchased a Volvo xc60 from carmotion at the end of January 2021 due to covid restrictions and a company van usage of the xc60 was limited so when noticing a judder every now and then put it down to lack of use however as covid restrictions eased and weather improved usage of xc60 increased but judder still there and also noticed a c not working took to independent garage for investigation and repair informed that gear box oil required flush through several times and a c almost completely empty and that these issues would have been noticed before my purchase of the vehicle advised Carmotion via e mail of issues and cost as i believe these should have been rectified before sale unfortunately as of now no response from themselves issues aside the vehicle is as was described

Excellent service up to when I d actually paid for the car after was distinctly average at best There was a discrepancy with the lack of sd cards which were supposed to be with the car but they mysteriously disappeared When queried was practically accused of lying in that I d already had them Not good after sales I m afraid

Read the excellent reviews so bought myself a lovely Passat from a local dealer there were a few teething problems which were rectified in several days had few issues with courtesy car which couldn t be helped at short notice Mike came across a friendly guy

Over the years we have used carmotion 4 times and was delt with by bret who was excellent but this last car we got a different man delt with us and it all went down hill from there He was clueless in sales knew nothing about the cars he got the price wrong on the car we wanted and the mileage and then got a bit clever very unprofessional I would never use them again while this man is there

Firstly the car So far so good Only had the car one week and all seems well Running nicely and on a 200 mile round trip to Coventry the car never missed a beat Secondly the service Mike was a real gent and there was never any pressure sales techniques Was given a good PX deal on my car Dropped a star as I called the day prior to pick up to discuss an earlier pick up time As with many other reviewers Was told that I d be called back but it never happened Improve on the communication and it d be a five star review all the way Update Well I ve had the car three weeks now and a couple of problems have come up Firstly the car past an MOT but with the recent rain I noticed that the wipers weren t clearing the windscreen Also the rear wiper screeched like hell when it kicked in 46 and a full set of wipers later and this is resolved Secondly the rear driver s side wheel got a nail in it that required a new tyre The locking wheel nut was over tightened and when attempting to remove the wheel nut tool broke due to the over tightening Cost a further 90 to have the nuts professionally removed I d have expected these two issues to have been picked up by the dealer but sadly no Because I m almost 150 down having to sort out these issues and I can t take off half a star I m going to have to take off another star

I was originally dealing with Gary one of the showroom salesman who dealt with me throughout the period of buying my car Carmotion were excellent in terms of getting everything sorted on the car which needed amending and getting the car ready for collection However I felt extremely disappointed that on the day that was arranged to collect the vehicle that Gary had booked the day off the day previous leaving me with no option to get the vehicle that day which I needed to get the car that day for work etc However Nick the showroom manager did everything he could to ensure that the sale of the car could go through and get everything sorted which Gary should ve done despite having a large amount of work on himself which I can only thank him for sorting everything so quickly to ensure that I was still able to collect the vehicle that day Overall the general customer service of Carmotion was good however I was extremely let down by Gary at last minute without warning