Chancellorhotel Reviews

I recently had an Unjust Treatment and Lack of Transparency

I recently had an extremely disappointing experience at the Chancellor Hotel On December 1 2024 I was denied entry to visit a friend staying at the property The front desk informed me that I had been placed on a restricted access list but could not provide any explanation or evidence to justify this decision This action was both unexpected and unjust Over the past week I visited the property multiple times without any issues or being asked for identification I always conducted myself respectfully and was accompanied by my ADA-certified service animal for whom I carry proper documentation Despite this I was abruptly turned away and left outside in the cold which posed a significant health risk as I am HIV-positive with very low T-cell counts The lack of transparency from the hotel s management added to the frustration Instead of addressing the situation professionally or offering a temporary solution I was left stranded during a difficult time of year As someone who does not have family support and has experienced significant personal loss being treated this way during the holiday season was especially hurtful I want to stress that I am not a disruptive or messy guest I am a responsible individual visiting San Francisco from Rocklin California I value fairness and professionalism and I was deeply disappointed by the way this situation was handled While the hotel s location may be convenient the treatment I received was anything but welcoming Businesses in the hospitality industry must prioritize dignity fairness and compliance with ADA guidelines Based on this experience I cannot recommend the Chancellor Hotel to others especially those with disabilities or service animals until these issues are addressed and policies are improved