S
Shoba Trivedi
Not Happy At All
Bought a sofa which lost its shape become very uncomfortable and was ugly to look at Visited store to be told it s a sofa that needs regular fluffing and effort to reshape the cushions That was not mentioned at the time as I guarantee we would not have bought it if we d known Went to a professional upholsterer who s opinion was that the cushion covers were poorly constructed and that the foam inside was cheap and weak 2-3 weeks ago a technician was sent to examine the sofa He said the covers had stretched and did not fit the foam inside and that he would recommend they are replaced Weeks later with no communication a single replacement cushion cover arrived at our house 100 will not shop here again poor product poor sales advice lack of information that the sofa will need constant attention to keep shape and poor after sales care My parents were about to spend over 3000 on their new sofa not now Fuming within a few weeks