Commonmancoffeeroasters Reviews

Disappointing Resolution to Stolen Package Delivery

I was initially excited about Common Coffee s product purchasing my usual 3kg bulk order Unfortunately my experience took a frustrating turn due to delivery issues and unsatisfactory customer service I had specifically requested careful delivery instructions due to safety concerns but the Royal Mail delivery person left the package in the lobby against these instructions Consequently the package was stolen When I reached out to Common Coffee their response was inadequate They only offered 1kg of complementary coffee leaving me to absorb the loss of 2kgThey insisted the coffee was delivered despite the clear theftThey have no apparent insurance policy to cover such incidentsThe lack of support left me feeling completely unsupportedWhile I appreciate the partial compensation of 1kg this does not make up for the significant financial loss and inconvenience For an expensive premium coffee brand I expected much better customer service and support in resolving delivery issues Potential customers should be aware of the company s limited support in cases of delivery problems Unfortunately this experience means I cannot recommend Common Coffee and will not be purchasing from them again