Conceptvehicleleasing Reviews

Concept Vehicle Leasing UK Business Personal Leasing

conceptvehicleleasing.co.uk
4.82
60 reviews
Excellent Rating
Based on 60 user experiences

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Rated 4.82 out of 5 by 60 Happy Customers

88.3%
8.3%
1.7%
0%
1.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 60 reviews

Overall, customers report an overwhelmingly positive experience with Concept Vehicle Leasing, praising the exceptional service quality and professionalism of the team. The staff are consistently described as friendly, helpful, and proactive, taking time to understand client needs and provide clear explanations. Delivery is frequently noted as being on time or even ahead of schedule, contributing to a smooth process. While explicit details on a returns policy are not mentioned in the reviews, the end-of-lease handling and support during issues like accidents receive positive remarks. Product quality, specifically the leased vehicles, is generally referred to as faultless and reliable. The company is highlighted for its flexibility, ability to tailor deals, and competitive pricing. Many customers are repeat clients or those leasing multiple fleet vehicles, indicating high satisfaction and trust. Communication is largely praised as excellent, with staff keeping clients updated throughout the process. The main negative feedback is isolated but includes complaints about poor communication and unauthorized charges from one customer. Overall satisfaction is extremely high, with the vast majority of reviewers strongly recommending the company.

What customers love
  • Flexible and tailored deal arrangements
  • Competitive pricing and good value
Common concerns
  • Isolated incident of unauthorized charging

Last updated 4 months ago

E

Excellent service from the whole team

The team at Concept were very professional great to deal with I wish more companies took that little bit of extra time to make things 100 for their clients
A

This was my first leasing experience

I called into their office to sort out the deal which was all very well organized instead of going elsewhere online and the price was good too and the car arrived bang on schedule
V

Great service as always

The whole experience was excellent from first telephone call to the car being delivered to my home address Every member of staff that I had contact with was 100 professional and helpful Would most definitely recommend CONCEPT VEHICLE LEASING Finally many thanks for all your guidance and support
C

The process was made very easy with

Is the perfect team to help with a new van I ll apply for one more van this year they been so quick with the decision and very friendly conversation Thanks for service concept vehicle leasing
A

Good company with very helpful and

Excellent service from the whole team Very proactive and were able to tailor a deal to suit me
M

Great service

This is my first leasing experience and I m glad I chose Concept They sat down with me and explained everything so clearly and made me feel happy to sign up to the contract From start to finish they have given great customer service Especially June keeping in touch with me through out the whole process Highly recommend
R

I approached Concept Vehicle Leasing

The process was made very easy with attention being uppermost
M

Faultless service and faultless car

Good company with very helpful and friendly staff that help and discuss any information you want to know
S

Excellent efficient

Great service friendly staff would recommend Thank guys
M

Excellent and helpful

I approached Concept Vehicle Leasing having recently started a new business I had been having difficulty in leasing vehicles for our new sales team without any financial history Phil and Toby were great They both made sure they understood my needs fully and came back to me with ideas which lead to the final decision being made We now have 3 cars on short term rental and will be swapping this over to a leasing contract as soon as we have been trading for 3 months Toby and Phil worked together to make sure this was possible and that I completely understood how this would work We gave Concept Vehicle Solutions a hard task with a very short deadline and they delivered in full and made the deliveries seamless taking away the stress I would recommend Vehicle Concept Leasing to anyone who has a business and is looking for rental or leased vehicles they are friendly professional and always on the end of the phone when you need them

About Conceptvehicleleasing

Award winning UK vehicle leasing fleet management and salary sacrifice company Since 2003 we ve been helping people to stay mobile with car and van leasing

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