Coombeabbey Reviews

Went for afternoon tea as a surprise

Went for afternoon tea as a surprise treat from my daughter in law Its the worst afternoon tea I have ever had 26 each is massively overpriced for what we had No option on breads was white nothing no option on fillings one was fish which I don t eat The bread was hard had clearly been left out a while The service was appalling One of the waitress s who was oriental was so rude Worst experience ever and totally ruined the surprise treat it should have been

AFTERNOON TEA APPALLING EXPERIENCE

WENT FOR PRE BOOKED AFTERNOON TEA AT GARDEN RESTAURANT COOMBE ABBEY PRE IMFORMING THEM THAT WE REQUIRED ONLY HAM AND CHEESE SANDWICHES ON THE DAY NO CHEESE AND HAM SANDWICHES WERE PRESENTED ONLY A MIX OF PESTO BASED SANDWICHES STAFF UNATTENTIVE VERY POOR CUSTOMER SERVICE TO DEMONSTRATE SPOKE TO MANAGER WITH COMPLAINT SAID THEY HAD NO CHEESE OR HAM LEFT I REPLIED THIS IS A HOTEL ARE YOU KIDDING ME ITS WHAT THE CHEF ORDERS IN HE REPLIED THEN WAITED FURTHER 40 MINUTES THEY EVENTUALLY TURNED UP WITH 3 PITTIFUL FINGER BEEF SANDWICHES ABSOLUTELY APPALLING AFTERNOON TEA CUSTOMER SERVICE WOULD NOT RECOMMEND ATALL WHATS GONE WRONG WITH COOMBE ABBEY AFTERNOON TEAS

Cancelled Booking Due to Family Emergency - No Understanding No Refund

My husband and I have stayed at Coombe Abbey a few times and were looking forward to staying again We booked an overnight stopover en route to a family party through Booking com Unfortunately we had to cancel all our bookings due to a family emergency I understand the cancellation policy but Booking com said to contact the hotels directly and explain the situation as it was the hotel who decided whether or not to refund customers We did this and the only one who did not reply or refund our money was Coombe Abbey Hotel Thanks Coombe Abbey for your understanding We will never stay with you again

Terrible

Terrible I received a 100 parking fine despite being resident at the hotel I asked the hotel for some assistance but they refused to offer any help Awful awful experience and staff that really couldn t care less For such a beautiful venue it is a shame that it is ruined by an aggressive car parking company and indifferent staff

Find another place

Nice place beautiful room but under no circumstances don t go there in the winter time you will freze they play around with the heating system wirelessly I couldn t sleep 16 C in my room 16 C

Hidden Gem of Coombe Abbey

A fabulous retreat from the stress and routine of everyday life the ambiance of times past combined with good food and service rooms of exceptional character Prior to leaving we noticed a flyer for the Abbey Punt which turned out to be the Hidden Gem of our stay - a passionate puntsman runs the business from the bowels of the abbey where he s created an eclectic setting including piano rope swing etc from which he delivers a multifaceted account of the abbey s history culminating in a 40 minute punt around the abbey s moat- a haven for wildlife and the most fabulous stance from which to appreciate the splendour of Coombe Abbey I hope this little gem of an enterprise continues to flourish and bring elements of joy and surprise we ve been fortunate to experience today

Honestly this is first class service

Honestly this is first class service From the greeting at the door to the utterly superb foodAndrei and Steph in the restaurant are first class polite smiley even after a ten hour shift This is just the best

Superb Historic Hotel CHARMING Service

We had a magical experience at Coombe Abbey The greeting on reception was warm friendly and informative the service at Afternoon Tea was very good and while it wasn t Michelin Star it was perfectly lovely and delightful they may want to review the Earl Grey Tea however the room supplied Earl Grey was superb- the one in the restaurant awful Dinner was of a good standard for a hotel and the service well it was sweet and they are trying hard with lots of new staff We walked the grounds on a grey day but we delighted in the beauty of it We stayed in the most beautiful room in the hotel Lady Craven so that certainly helps- but I have to say it was very good value on a dinner bed and breakfast stay mid week There is no Gym or Spa and while I would strongly suggest they consider building a pavilion for their own bottom line I will certainly come back if the prices are still as good All of the staff were charming and my Canadian friend fell in love with the architecture and the historic interior- I do wish they had a resident historian who could talk us through it all It would be an awesome upsell that I would buy Thank you for a truly spectacular experience

Our second visit to Coombe Abbey

Our second visit to Coombe Abbey Had a brilliant time We were made to feel very welcome The room was huge with really comfortable furniture The views from the windows overlooked the moat This room led to a second room again with comfortable furniture and two large windows overlooking the grounds Both rooms had televisions Off this room was a very well laid out bathroom We also had bathrobes and slippers to use while we were there The staff were very friendly throughout our stay We had a wonderful evening meal and again the staff were very efficient and friendly Breakfast was very good with something for everyone Juices Fruit yoghurt pastries and full English There was plenty of food to choose from and if you wanted more that wasn t a problem You just help yourself I would highly recommend this hotel