Country-connect Reviews

I called Country Connect after finding out we could only get 1mb broadband at our new home I was in a bit of distress as I have my own business and can only work from home Without wifi I can t earn They took my details and went to run some searches to see if they could get signal at my house They came back the next day to tell me we couldn t get signal where we were moving and they couldn t help I told them that one of their competitors told me we could get signal They asked the name of the supplier and when I told them they VERY sarcastically said Oh well good luck with that then This was incredibly bad customer service to someone they knew had a problem and knew was really concerned about being able to get access to the internet This was NOT a genuine good luck message but dry and sarcastic and I left the call incredibly frustrated Luckily their competitor knew something they didn t and they sent me my 4g LTE router with o2 sim before we moved and we plugged it in and off we went Netflix video calling and internet working like a dream I think Country Connect should think about how they let customers down if they don t feel they are able to help and cut out the sarcasm it isn t a good look

Country Connect gave me several package options last year for internet service in a rural area Not fibre but line of sight microwave I think to a dish on my house They had trouble installing it as the first team didn t seem to know what they were doing The second team got it up and running with a bigger dish They guaranteed 50Mbps however this is ONLY IF HARD WIRED TO A COMPUTER In reality using the very tacky router they provided I get around 20Mbps over wifi on a good day sat next to the router which is worse than the mobile service I already had There have been ongoing issues with performance where I do not get 50Mbps and which they say is interference from next door and that I should talk to my neighbour about it They have been completely unhelpful in this regard and say intereference with their equipment is not their problem Essentially I am paying 65 per month for a very unreliable relatively low speed system and I am locked in for 36 months BIG MISTAKE I recommend looking at STARLINK which has a cheaper upfront cost and is 75 per month only 10 month more than CC with no tie in and where I live gives speeds of 250Mbps Also the Country Connect wireless bundle price list is very misleading in that it doesn t include VAT

CC bungled phase 1 instalation connected to the wrong house so phase 2 not possible at appointed time So had to use another day s holiday while CC did phases 1 and 2 at the same time During the new phase 1 CC managed to snap the BT Open Reach cable Although I signed up to the deal where CC don t charge until the end of my existing broadband contract Aug 22 they invoced the day after the service started Apr22 Got that reversed but a new invoice was issed and collected on in May 22 More time wasted hanging on the phone to sort that out Today 22nd May 22 total service outage from lunch time Promised to restore by 18 30 or sooner It s now 21 00 and still no service If they hadn t snapped my Open Reach wire I could have turned my TalkTalk router back on but alas I regret the day I was stupid enough to fall for their smooth marketing stuff wish I d had nothing to do with them

Rubbish system Constant dropout and buffering like mad Having to continually revert to my BTINTERNET which I had hoped to have dropped by now When if the country connect system works then it is fine but it drop out too much

I m paying for the top bracket and usually get close to 1000mbps download This week it s dropped to around 70mbps On both wired and WiFi I had issues before with purefibre but they actually were really helpful and sorted it for me Now Country connect have taken over they are making it really difficult for me I ve sent them screenshots of my tests and they are saying my tests aren t a valid way of recording the speeds and i need a laptop wired in I don t have a laptop The tests I m sending are valid and there is something wrong but they are refusing to help I ve been backward and forward all week via their AI software and email tickets as they are closed by the time i finish work It s so frustrating I have had this problem before with pure fibre the previous provider They took my tests seriously and got the problem sorted their end