Based on authentic user experiences
Janis
6775 reviews
N/A
5 months ago
Fast shipping and excellent customer service
It took about a week to receive my order I wasn t completely satisfied with the quality of some items The customer service was very helpful in finding a solution
Janis
6775 reviews
N/A
5 months ago
No guarantee for faulty product
Bought a Wilfa Svart grinder for delivery to the UK in November 2020 The grinder has now developed a problem and despite a 5 year manufacturer guarantee Crema claim there is no guarantee because of Brexit and that I am on my own This was not made clear at the time of purchase Avoid
Paul Teehan
6775 reviews
N/A
5 months ago
Order came through smoothly
Order came through smoothly No experience with customer service yet
Stanislav Tokaryev
6775 reviews
N/A
5 months ago
Quality coffee helpful customer
Quality coffee helpful customer services
Val
6775 reviews
N/A
5 months ago
Buying experience
Bought a Kinu M47 Classic a Hario glass was shipped within a day and took 4 days to get delivered in the Netherlands from Finland I think that is pretty fast and flawless The website also gives you the option to pay with iDeal I m definitely going to buy from this store again
Conor Murray
6775 reviews
N/A
5 months ago
Excellent service
Excellent service I was looking for my favourite flavour of Clipper green tea which is discontinued and out of stock in the UK I was happy to find it online at Crema shop The ordering and delivery was very quick and I m very happy with the purchase
H J Wilding
6775 reviews
N/A
5 months ago
Smooth experience fast shipping
Ordered some Clipper cold water infusions that I couldn t find anywhere else Delivered promptly all good very happy
Jonas Gabler
6775 reviews
N/A
5 months ago
Great experience
Great experience so far Even with pandemic order arrives quickly to Portugal where I live and shipping cost are ok They have almost every tool that you would need to brew a great delicious coffee
Ton
6775 reviews
N/A
5 months ago
Excellent buying experience
Excellent buying experience one of the products was not available and the customer support was super helpful in processing a refund and sending the available items Would definitely buy again from them
Rex
6775 reviews
N/A
5 months ago
Problem with my Sette Burr Grinder
Problem with my Sette Burr Grinder I had a problem with my Sette 30 grinder and when I contacted Crema I got an immediate and supportive response They asked for a description of the problem and some photos which I supplied They came back quickly and said they would replace the unit if I packed it carefully and robustly which I did They arranged all the logistics and pick up and then sent me a replacement even before they received it for inspection The whole matter was handled in a professional and seamless manner I already buy my speciality coffee beans from Crema as they offer a great selection and value with prompt delivery I am a very satisfied customer and this is the type and level of professional service we should get everywhere promised by many but not often delivered