Deluxdeco Reviews

We purchased the large black clio sofa and footstool from Delux Deco late in 2017 I had sent a few emails to the company with different questions after I ordered the sofa but I had to prompt and resend a few of these emails to get a response from the team It s a little strange that you have to do this because they are helpful and friendly when you get hold of them I had a 10 excess on my phone bill after my calls to the only Delux Deco premium number but they did discount my footstool so I suppose it makes it easier to accept Anyway after some logistical problems and a few weeks delay which we were compensated a leather care kit for we finally got our full sofa in April We are enjoying the sofa it s very comfortable and the leather seems to be of good quality though no leather certificate is provided There is minor puddling on the seats but the team explained the reasons for this which makes sense and we are totally fine with that as long as it remains a minor issue We are however experiencing a problem with one of the headrests - the foam isn t sitting right under the leather and it sticks out like a sore thumb from other headrests It s been almost 2 weeks since i emailed photos as asked but haven t heard anything which is a little worrying so i m super keen for them to give me a call to get the issue rectified ASAP I will update this review as that happens 14th May - email received from Delux Deco delay due to logistical problems on their part someone coming to have a look at our problem next week which is fantastic 30th May - issue partially fixed with headrest the chap who came to review it last week said it should even out over the next 6 weeks and the issue is due to the product being new I also queried the integrity of the headrest after being told it was faux leather by said repairer Delux deco were in touch straight away and provided me with a leather sample and reassured me the front of the headrests were real leather which was exactly what I thought To summarise Delux Deco are a legit company and worth buying from We feel we took a huge risk buying a sofa we couldn t sit on first warehouse too far away from us but the quality comfort and value to date is brilliant The company could be a little more responsive at times and change their phone number to a normal rate but no one is perfect not even me

We received our sofa ok It was bit of confusion with delivery

Good website spoke to Ran who was helpful We look forward to receiving our sofa

Although sofa was delayed due to Covid now that i have it i am happy Quality is amazing and looks how i wanted Would have been four stars if not for the delay though i was kept informed about delivery so overall recommend Thanks

I bought lazyday corner sofa First of all the fabric I selected was not the one that was supplied secondly the sofas started pilling off just after 2 weeks This sofa was expensive and the price did not reflect on the quality

We ordered a large corner settee from Deluxdeco and we re pleased that it arrived on time We paid 45 for a platinum delivery service which was to include delivery and assembly The first time they tried to deliver they had only brought half the unit so we refused delivery The second time they delivered the delivery guys refused to assemble the product as their instructions did not include construction probably just as well as I don t think they d have known how to construct We constructed the unit ourselves and did get the 45 delivery charge reimbursed but without an apology for our inconvenience Shame

Thanks so much a stunning sofa Although there was a delay in delivery we are currently renovating so wasn t too much of an issue delay wasn t too long and we did receive updates so 4 The sofa is just great and staff couldn t have helped us more in choosing