Derekslackmotors Reviews

Name: Derekslackmotors
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.50

New Skoda And Used Cars For Sale | Middlesbrough Cleveland |Derek Slack Motors Ltd

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derekslackmotors.co.ukVisit Official Website

3.50

16 reviews

Average Rating

Based on authentic user experiences

Rated 3.50 out of 5 by 16 Happy Customers

P Three

6773 reviews

N/A

9 months ago

Buyers Regret

I bought a Skoda superb from them and boy buyers regret Told at negotiating the deal that the water pump and cam belt would be replaced and we agreed a 150 fee day before pick up we were told hey great you don t need the cam belt and pump changing it s too early so 150 saved Err ok when does it need changing Oh around October time this is in May 23 and how much is it around 600 No that s not the terms of the deal to give them their due they were aware they were in breach of contract and completed the work Can t help feeling like it was an attempted con June arrives and the infotainment and SOS system dies taken to another closer dealer about this known fault and told software updates not covered under warranty had the car 4 weeks at this stage luckily the other dealer did something Now twice in the last 4 weeks the car engine management light has come on the car entered limp home mode advised to restart the car and monitor first time I will ignore this advice in future on the second occasion it s going in but to another dealer but they can t do it until Thursday and have no hire cars at least though they can be contacted unlike service at Derek Slack numerous phone calls and still no one to talk to leave a message they say we ll I ve done that before with Derek slack to finally be called late around 1700 by which time the other dealer had resolved the infotainment issue under warranty The aftercare and service are just terrible and I would not recommend this dealer to anyoneUpdate received a call back at 1247 explained the problem to be told they Derek Slack can t get it in this week and can t do a hire car until Monday so once again a dealer I didn t buy it from has to step in the save the day Totally useless Regarding the reply I stated in my review that you did honour your obligations which I believe was fair to you Also you are incorrect the cam belt according to Skoda is to be replaced at 5 yrs Which is why it was brought up in the pre sale Your sales agent told us that it was another dealer that advised monitoring the engine management light quite simply because your service department are NEVER available anytime I have ever called fortunately other dealers seem to answer It s the aftersales that is shocking and yes your service department called me after I had emailed the sales manager informing him of my difficulties getting in touch with service However you couldn t get the car in this week and couldn t provide a hire car until Monday however again the other dealer can get me in on Thursday So I say again Totally useless You clearly don t know how to respond to criticism you advised that the cam belt and water pump needed changing not me You your staff I was informed by your staff it would require changing at 5 yrs or around October time this is even printed in black and white in the pre sale paperwork you somehow try to make it look as though I am in the wrong and have completely made this up I have edited my response to be fair to you I pointed out that you honoured your obligation that it was not you that advised monitoring the engine light and yet you make reference to my edits like I somehow can t make my mind up Your aftersales is shocking contacting your service department is or has been for me impossible every time I have tried to and your attempt to try to twist this into a customer problem rather than a dealer problem is really poor You simply don t like and clearly have no clue how to respond to criticism People can read the review and make up their own minds

Raj Singh Mann

Rang them over a week ago to book car

Rang them over a week ago to book car in for work that needed doing the lady said some one will call me back that was over a week ago this is the second time this has happened to me with this place avoid the attitude is absolutely awful whats worse chris you never spoke to my wife and i never needed a cambelt i needed to book in for a service the girl took my call she was in a rush took my details said someone will call you bk soon never had a call not the first time seems you guys dont respect and appreciate customers

Paul Corless

Useless and can t be arsed

Useless and can t be arsed Looking to get a car on Motability to find Jed at Derek Slack Motors What can I say about him apart from he didn t give a crap Everything seemed to be an inconvenience even though we explained that it was a choice of 2 cars Looked at the car we were looking at and asked if we could take it for a test drive to be told come back next week as the car was in delivery mode He then asked what I drove now and said it will drive the same so don t need to test drive Having driven for the best part of 30 years I know that 2 cars even if they come off same production line won t be exactly the same not to mention I was looking at a different model Due to delivery times I wanted to make an informed decision pretty quickly yet he couldn t offer this I will not use Deeek Slack again for this reason

billyfish

Very sharp sales practice

Very sharp sales practice they use all the tricks to get the deposit from you its the last day of the deal - still available 2 weeks later We support local people so I will do a special discount for you If you pay a deposit just to get out of there then you have just paid your release fee you will not get that back even if its less than an hour after you paid they say its their admin cost DO NOT go here

Anonymous

V sharp sales practice

Always get car inspection before picking up ie the day you pick up They will keep putting back pickup Cars stored around back get covered in grit and stones see map windscreen damage

Steve Sholder

Absolutely Avoid this garage

Absolutely Avoid this garage my son wanted this skoda citygo monte -carlo Registration YH67 RHJ immediately on seeing the car noticed the front brake discs were worn and lipped asked Ged if they would be putting new discs and pads on His reply was if it needs them they will be replaced my 18 year old son who had just passed his driving test then paid a 300 deposit Due to circumstances beyond his control i rang the garage within 3 days to let them know my son would not be going ahead with the purchase and ask for his deposit back NO was the answer My son then checked out the mot history of the car and to his horror found out this little car has an horrific history on the government mot website The registration is at the top of this postcheck for yourself Ged rang me just to confirm my son definitely would not be going ahead with the purchase speaking to Ged I asked if he had replaced the front discs and pads His answer was they have replaced the pads but not discs but they have taken the lip off the discs grinder I presume so the pads fit correctly on the mot site the discs were given an advisory 12 months ago this car had a very poor service history having missed a service had also not been taxed for a year Obviously due diligence was definitely not carried out when this car was taken in part exchange this car was fitted with after market springs but the mot history says the springs were loose at the top split boots electrical wiring damage etc etc Yet they were still asking full price 7 995 for a car that hadn t been looked after very well i have complained and complained eventually ask what i was after I said my sons deposit but have been told NO THIS IS JUST A WARNING IF YOUR BUYING A USED CAR PLEASE PLEASE CHECK OUT THE MOT HISTORY ONLINE BEFORE COMMITTING TO OR PAYING ANY DEPOSIT The garage are well aware of my post as i told them I would be posting my experience with them

Mr Lynn

The staff at derek Slack motors deserve this review

Finally a company that does what they say they will My wife thought she had a fault on her car so i called Derek slacks and stated i had a problem and they booked the car in straight away When i pulled up the technician came out and asked me what was the fault I told him and he said Mr Lynn don t worry if you have a fault it s our problem now not yours let us take a look After a few hours i had the call to return and they explained they had checked everything and it was all fine Honestly it was great No issue at all the lady on the service desk was so nice as was the technician I think the comment on the fault was there problem now was so reassuring I just relaxed and let them take a look Never had service like this from anywhere else more than happy hence the review

Mrs S

A massive thank you for a job well done

A massive thank you for a job well done with brilliant customer service My car was sorted the mechanics went above and beyond fixing a puncture once the warning system failure was fixed A special thank you to Jo and the young lady front of house as I had my 13 month old just walking grandson with me They both entertained him for me Jo even walking out with my car keys so I could just put the car seat straight into my car from the curtesy car You always go the extra mile at Derek Slacks Middlesbrough and it is really appreciated I recommend your dealership to everyone because of this Nothing is too much trouble you are honest with expectations letting the customer know exactly what must be done what you recommend plus extras if wanted I have dealt with other main dealers in Middlesbrough Northallerton etc You are the best welcoming professional and just brilliant at what you do Been with you 20 years now here s to the next 20