Services financiers aux particuliers - Desjardins
Based on authentic user experiences
Ben D
6780 reviews
N/A
8 months ago
this bank does not care
Stay away because this bank does not give a s t about you I made appointment with them and the advisor was a no-show When I called they said it was because he didn t speak English What Cannot bother to reschedule me And the supervisor promised to call me and never did They don t ever answer your call or message either Do not bank with them unless you hate yourself
Ak G
6780 reviews
N/A
8 months ago
Everything was great until you need the
Everything was great until you need the claim due to hail my car was deemed as total loss Agent name Maude was assigned to me She never replied to call or emails for 20 days or something I requested to speak with supervisor I was told on 10 sept that supervisor will call me in 2-3 business days and on 20 sep I called because no one called me back I would not use Desjardins again if you cant even follow-up with your client then what good is your communication
Robert Preduta
6780 reviews
N/A
8 months ago
Horrible and disorganized company
Horrible and disorganized company Be very careful when working with them They will talk you into the most expensive plan and if you realize it later and try to change it they will come back and say it takes time They happily took 3 months of payments and when I tried reaching out OVER AND OVER again I was told they are working on it I ended up canceling because if it takes this long to just OPEN an account how long will it take after a person dies Long story short I canceled in March and they are saying I canceled in August and just charged my card 5 months of backpay for the OLD POLICY Very very disgusting people
Weekend Warrior
6780 reviews
N/A
8 months ago
They are an aweful company
They are an aweful company Our insurance subscription ended So they put us in collections for 40 of unpaid balance for next month subscription that we would have if we decided to renew Do not work with them
Ano Nymous
6780 reviews
N/A
8 months ago
Worst bank that you can ever deal with
Worst bank that you can ever deal with Useless customer service
Eko
6780 reviews
N/A
8 months ago
Terrible service
Terrible service doing everything they can to stall on inquiries and deny claims
Parvaneh Eb
6780 reviews
N/A
8 months ago
Do not deposit checks early
Deposited a check 1 day early than the date on the check Desjardins denied the transaction - and refused to return or re-process the check This being a government check and you know how hard it is the government to do anything again A despicable organization I wish I could avoid but it s Quebec s government bank Absolutely awful
billy bob
6780 reviews
N/A
8 months ago
go somewhere else
this french company doesn t care about anyone out side quebec - avoid if you can
Virginia Smith
6780 reviews
N/A
8 months ago
The only positive thing about
The only positive thing about Desjardins is generally their online experience The more it goes the least we have service and when we get services it is generally not good and the least we have physical institution so we have to find one that is still operational in order to get the service we need I need to change my PIN we cannot change it over the phone as opposed to several other institution where you can do it online We have to find an institution to do it
Consumer
6780 reviews
N/A
8 months ago
STAY AWAY
I wish I could give zero stars After being a loyal customer with no claims for years my premium was raised by over 70 without any prior notice I wasn t informed of the increase before the payment was processed despite having updated my address in November when I was assured that no changes would be made to my account According to company policy they are required to notify customers at least 30 days in advance which clearly didn t happen in my case To make matters worse I was charged an additional 300 because I didn t cancel my insurance before my renewal date in December Had I been given the required 30 days notice I would have canceled in time to avoid this penalty When I emailed the company to express my dissatisfaction they blamed it on the postal strike and told me I m out of luck This is a total scam Now not only am I paying more for new insurance but I m also having to pay a lawyer to handle the mess this company caused Avoid them at all costs
