Dicksmith Reviews

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First-class product and service

After I ordered a Xiaomi phone from Dick Smith NZ I found the negative reviews here and my heart sank But I have to say the experience contrary to my expectations has been first-class I ordered the phone on 6 Jan 2020 I got a response to my email about delivery times within 24 hours It was dispatched from the warehouse on 8 Jan within the stated service level of 1-3 business days and I got a tracking number from Toll the following day well within the service level of up to 4 business days The the phone arrived on 15 Jan in perfect condition and complete with a separate NZ 18W fast charger So that s just over a week from order to delivery and a lot cheaper than I could find the phone anywhere else So well done Dick Smith Kogan and please keep up this level of service

Always good to buy from no worries here

I have bought 2 tv and lots of other things all arrived in good condition and would always buy from them thanks

Very good

Very good Bit unsure with all this bad reviews but received the monitor in 6 days which is really good since it came from au to Nz and during covid times Everything was all good and it works great

I ordered a new iPhone and received it

I ordered a new iPhone and received it 12 days later which was fine and good communication was sent to me during that time so for me I m very pleased with the purchase and customer service well done Dick Smith

16 921 Brilliant experience

16 921 Brilliant experience Received the kogan air fryer 3 days after ordering during lev 4 Auckland Happy with the service communications delivery product My first experience with DS Went with them because the product was reasonably priced in comparison with two other suppliers

Was really fast

Was really fast Sent from aus by the looks of the parcel Cheaper than other websites No probs Used dick smith nz online it about 4 times

Astounding service

Think dick smiths amazing I was suprised they sold bed sheets picked some cool ones for g kids bunks Arrived in 2 wks from OZ Supported with trucking info Could not have wanted for more Thx heaps Will def Shop again Well done guys 10 10

Fair experience

After a swift purchase due to non-delivery I was fully refunded customer support was prompt and supportive even though it was a weekend

I ordered a ZV-1 from dicksmith

I ordered a ZV-1 from dicksmith The seller was vchain Global I was surprised there were sellers on Dicksmith like trademe After purchasing a Zv-1 camera from Dicksmith I began to get worried because I began reading all the negative reviews here So for the first week when my item was shipped out I was a bit worried because though I had a tracking number there was no updates even when the seller said it was shipped out The courier company was Toll After 1 week and half of nothing finally there was an update that the item was already in transit over here I was relieved when I saw this update because you know it s weird as I thought once an item is picked up the courier company would scan it I guess Toll doesn t do that and only updates when item is in transit And today I finally received my item took about 2 weeks and half overall which wasn t too bad as it was shipped from China I ve only tested the camera out for an hour and everything seems fine nothing fishy the price was good too I guess the experience on Dicksmith will vary from person to person as it really depends on which seller you get The seller I got was very nice replied to my questions within 2 days which was good I guess it s a bit confusing because it says the item will be sent out in 2 days which was true but it can take a while as some items are shipped internationally I guess which can catch people off guard especially if they need the items urgently I was fine with the delay as I didn t really need the camera for another month but was just worried because of lack of updates from the courier company But yeah realizing that Dicksmith actually ships items out internationally and the inconsistency of service due to different sellers on site kinda makes it confusing as to who I m buying it from but yeah I would buy again if it was from VChain global again because the seller was nice and prompt in reply

Are refunding my money after product

Are refunding my money after product didn t work as expected