Dorsia Reviews

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dorsia.es
1.92
13 reviews
Poor Rating
Based on 13 user experiences

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Doctors & Surgeons Physical Aids Health Equipment Dental Services Vision & Hearing Pharmacy & Medicine Diagnostics & Testing Hospital & Emergency

Rated 1.92 out of 5 by 13 Happy Customers

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AI Review Summary Based on 13 reviews

Overall customer experience with Dorsia is extremely polarised, with a majority of reviews reporting severe dissatisfaction and a small number reporting highly positive outcomes. Many customers report terrible post-operative care, including infections and a complete lack of follow-up support after procedures like breast surgery and gluteal enhancement. The sales and consultation process is frequently described as pushy and manipulative, with staff pressuring clients to proceed with surgeries even after cancellation. Communication and customer service are major pain points, with reports of staff being rude, hanging up on non-English speakers, and providing no assistance for complications. Significant complaints involve clinics closing unexpectedly, which customers describe as a scam that left them defrauded after payment. Delivery of the actual medical procedures often results in poor outcomes, including botched Botox, painful filler reactions, and ineffective corrective treatments. The returns and refunds policy appears non-existent or hostile, with the company refusing refunds for failed procedures and denying responsibility for complications. However, a minority of customers had excellent experiences, praising specific consultants and surgeons for being patient, honest, and not pushing unnecessary treatments. These positive reviews highlight successful, painless treatments like CoolSculpting with satisfying results and professional, empathetic staff. Consequently, overall satisfaction is heavily skewed negative, with the company's reputation severely damaged by consistent reports of unprofessionalism, poor results, and alleged fraudulent behaviour.

What customers love
  • Some consultants and surgeons are praised
  • Specific treatments like CoolSculpting are reported
  • Efficient process with surgeons who do
Common concerns
  • Abysmal post-operative care and lack of
  • Pushy and manipulative sales tactics, pressuring
  • Serious medical complications from procedures (e.g.,
  • Allegations of fraudulent behaviour, including clinics

Last updated 4 months ago

A

Horrible experience

Horrible experience Dorsia Ibiza until the signature of the contract the ladies show max empathy and are very nice After the surgery Valencia I had a very bad infection which is still on going after 9 months and the team of Dorsia was denying any help any support and the surgeon that was supposed to come to do check ups never showed up I was talking to the nurse who was giving me every time a new cream which never brought anything No professionality They promise a service they are not able to give Facit Now the entire topic is in the hands of a lawyer
M

Absolutely shocking customer

Absolutely shocking customer service Partner cancelled her surgery due to having to pay for uni and we agreed uni was more important so for two weeks the consultant was trying to get her to do the surgery even though we told her we didn t want it then she said we had to travel to Spain to sign the documents even though we signed online from England partner is Spanish living in England studying and working her five plus years then she sends over paperwork for allowing us to cancel but we would lose four percent due to admin fee ect which is fair so we signed and waited two weeks go by and nothing so we contacted her again and she said middle of the week and again nothing so we contact her again yesterday and she oh there was a problem with the bank details and it will be sent immediately today and still nothing so enough is enough and we just going to go Spain and seek legal advice Avoid if you don t want to get ripped off
S

I am deeply disappointed with my

I am deeply disappointed with my experience at the clinic where I underwent the Rodian Gluto procedure Initially the clinic s director assured me of the treatment s effectiveness and swiftly processed my payment of 2000 However obtaining appointments proved challenging with two cancellations The service quality was subpar and upon receiving the procedure I was dissatisfied with the results When I expressed my concerns to the clinic they insisted on additional injections at an extra cost which was not disclosed upfront Seeking resolution I requested to speak with the manager but faced unprofessional behavior and a lengthy wait The manager ultimately dismissed my concerns promising to follow up the next day only to avoid my calls thereafter Considering the unsatisfactory service and lack of transparency I am contemplating legal action against the clinic for what appears to be unethical practices and financial exploitation
M

Me estafaron

Me estafaron pague un bal n gastrico y cerraron dorsia manresa y badalona y estafaron a mucha gente
N

Clinica Dorsia de Barakaldo un estafa Horrible

Clinica Dorsia de Barakaldo horrible una estafa
C

I had such a bad experience and I don t

I had such a bad experience and I don t recommend d this place to anybody If you want to do any treatment better and save your money find some polish or ukrainian specialist I decided to do rhinomodelacion with hialuronic acid which was so pricy To make the price look more attractive they suggested me to get Dorsia Prime so I get the discount The subscription costs 50 a month and they told me I can cancel it whenever i want I wasn t super satisfied with the service and the type of treatments the subscription included so i asked to cancel the subscription I texted them so many times but i didn t receive answer from them Two months later I called them and they said that If i want to cancel my subscription I have to inform them with a monthly advance and pay the difference of the treatment I made The two months I kept texting them and they charged me for nothing I asked about the refund and they said that they can t make a refund how can t you make a refund when you charge somebody for something that you have never received They didn t even text me and asked about next visit At the end I paid the difference but the next month they charged me again 50 that they couldn t send back to me I had to go there in person to pick it up Such a unprofessional service The nose job wasn t done properly They said that they couldn t reduce the bump totally cuz they can t inject more acid i went to another place that is cheaper and they did it better my nose is now straight Btw if you do something do it properly You don t even inject botox so the nose doesn t move while speaking Don t recommend and i will never come again
C

I had botox and fillers in June

I had botox and fillers in June 2024 the fillers caused very painful 0swelling and the botox caused hooded eyes I have been back twice for twice for corrective procedures which none have worked It cost me 2 200 euros so I requested a refund just for the failed procedures not for damages I was told not possible they dont give money back I have since asked for their complaints book they said they would send it to me they didn t and I have heard nothing from them very unprofessional behaviour from this clinic in Benidorm I cannot recommend it Dorsia received your reply and followed your instructions No response again
D

So rude

So rude Called me to make an appointment and as I didn t speak English they hung up
I

Whaaat

I called to inform them Torrevieja that unfortunately I would be a few minutes late and she just hangs up on me I don t accept such behavior so I went home If she didn t understand English maybe they should mention on their website that they only want Spanish speaking customers
X

Dear Clinic Dorsia

Dear Clinic Hospital Name or Doctor s Name I am writing to express my deep dissatisfaction with the lack of post-operative care following my breast surgery Since the intervention no one has reached out to schedule an in-person follow-up to examine the results or to discuss any possible concerns When I attempted to seek help the doctor suggested a virtual consultation instead as he was frequently unavailable at the hospital I found this highly unprofessional considering the nature of the procedure This November will mark one year since the surgery and I am currently experiencing a concerning issue with my breasts that is causing me both physical and emotional distress I feel completely unsupported and unsure of where to turn for help at this point This level of care is unacceptable and frankly scandalous I expected a much higher standard of medical follow-up and responsibility I would appreciate a prompt response and guidance on how this issue will be addressed

About Dorsia

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Frequently Asked Questions

Dorsia offers a range of services in aesthetic surgery, aesthetic medicine, and obesity management. These include breast surgery, body contouring, facial treatments, liposuction, non-surgical options like bioestimulators and Coolsculpting, gastric balloons, endoscopic sleeve procedures, and more.

Yes, Dorsia offers a free initial consultation to all patients.

Dorsia Prime is a subscription-based loyalty program that provides access to medicine and aesthetic surgery services for a monthly fee of €50.

Yes, Dorsia offers financing options for treatments, allowing payment over up to 60 months.

Yes, all surgeries at Dorsia come with a warranty and include free lifetime revisions.

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About Dorsia

Dorsia is a network of clinics specializing in aesthetic surgery, medicine, and obesity treatment, operating under the website dorsia.es. The brand presents itself as a medical provider focused on cosmetic and surgical interventions, supported by a team of plastic surgeons. The website highlights a range of clinical services grouped into aesthetic surgery, aesthetic medicine, and obesity management. Procedures mentioned include breast surgery, body contouring, facial treatments, liposuction, and non-surgical options such as bioestimulators and Coolsculpting. A specific focus is placed on obesity-related treatments, including gastric balloons and endoscopic sleeve procedures. Dorsia promotes continuous patient care, noting that all surgeries come with a warranty and include free lifetime revisions. The site also features a loyalty program called Dorsia Prime, available for a monthly fee, which is presented as a subscription model for medicine and aesthetic surgery. The platform emphasizes financing options, allowing treatments to be paid over up to 60 months, with the possibility of requesting a free budget at more than 160 clinics. A free initial consultation is advertised as available, reinforcing the brand’s emphasis on patient accessibility. Additional communication channels are provided through a toll-free number and social media profiles, including Facebook, Twitter, YouTube, Instagram, and TikTok. The website includes sections for a blog, professional recruitment, and information about the Dorsia Sailing Team. The company also references a foundation, indicating involvement in health-related initiatives. Navigation is organized into clear sections, including promotions, clinic locations, treatment categories, and legal information. The site employs cookies to personalize content, analyze traffic, and manage social media integration. Overall, Dorsia positions itself as a comprehensive aesthetic and medical service provider with a multidisciplinary approach and long-term patient support.