Esveld Reviews

MY EXPERIENCE NEGATIVE FOR THE MOMENT IN THE PURCHASE OF PLANTS THROUGH THIS WEB SITE VIVERO

The Esveld 08 09 2016 tells me sending my order amount included 334 14 93 in respect of carriage by sending three packages via the company DPD Were a few bushes Esveld had on their website that encouraged me to make the order It would not have made an order composed only of other plants without these main bushes Okay Day 13 Tuesday came to my home two packages Containing all plants except the bushes for me had more interest and were the reason for ordering It makes no sense to plant other plants without the company of the main bushes as was my idea Consult the situation of the third package in DPD and says the package is to date 16 09 2016 in Holland I have three days trying to Esveld send me back the rest of my order plants that have not yet reached my home Esveld response is that on occasion the packages have arrived after three weeks of delay and containing live plants Esvel encourages me to accept the package when I get home and will send the dead plants but does not say at any time that the other plants but come alive does not mean arriving in healthy condition after so many days of delay in transportation That is not responsible for damaged plants and that while they are alive will certainly in poor condition Simply you believe that the client should accept them and plant it in the garden if they are alive This is not what I bought I bought plants in good condition and pay a not low amount 93 euros It is not enough to have guaranteed to receive healthy plants I exchanged emails with over twenty Esveld and does not change its decision to spend the collection of that non received and refuses to send back the plants that did not arrive yet be discounted plants That is as a customer I feel quite aggrieved It would not have made the order if it had not been available the bushes in which she was interested The remaining plants are those that have reached mim home had only one relative interest in them That really mattered to me were the shrubs are those that have not received I hope Esveld act with me as it does a serious company and respects the right of its customers It is only fair that Esveld commit to not send back the received plants His treatment do you think for the moment this nursery it s just that you send me half the order and refuse to submit new plants that I need it Please note that they are not plants that do not have in stock It is simply that there has been bad luck that the carrier not yet been submitted and are in their facilities Esveld assumes no liability and allows the customer harm That is the behavior of a company that cares for its customers To be fair I must clarify that I did a few months ago asked Esveld Everything arrived in rule The plants were not in perfect conditions but at least prospered although I had to apply extra care That encouraged me to make a second request I hope that Esveld reflections and show understanding I m sure eventually attend my shipping demands of the plants I have not received yet The moment you do write it here for customers to know that although there are initial problems Esveld the end solves the problems its customers MY ANSWER YOUR COMMENTSIt is absolutely false that the third package has come to my home It was impossible for me to tell as they were plants inside a package that has not been able to get to see because it never came to my home have three proofs of delivery If you want to make sure how many packets sent to my home the company only has to ask to show the three vouchers signed by me The transport company can only show you two for one simple reason because it only sent to my address both You yourself can check on the website of the carrier You will see that reflected not yet left the Netherlands The missing package is in the Netherlands after 10 days My home only two packages have arrived Not three I received 78 and 79 77 has not yet reached The explanation why you may have seen signed a delivery note number 77 was the explain very simply the transport company Embio three notes delivery with the same number 77 The right thing would have been to send one with every number but he made that mistake In this way I have in my possession a copy of the two delivery notes I signed the delivery and both have the same number 77 You can check it in the original company that will show if you ask I just send an email with a screenshot in which it looks like the 77 package is in the transport business and is not delivered I m sure you ll agree with me that if the plants are stuck in a box without light and ventilation for ten days these plants may not arrive in good condition At this time we must add all the weekend and the days it takes to get to my home after his arrival in Spain ie two weeks All we understand gardening a little know that private watering plants we are in summer light and ventilaci nm s fortnight That if finally come to Spain because as I comment not yet the packet to Spain was sent and may even that has been lost in the transport company During the 15th and 16th of this month it has been almost thirty emails that you and I have exchanged In no e-mail these I repeat IN ANY OF ITS REPLY EMAILS you gives me confidence that resend any plant that gets damaged Again and again repeatedly you just tell me that restore dead plants DEAD NOT DAMAGED Even repeatedly I ask him about this matter directly You do not deign to answer directly Only repeated again and again to send back dead plants You understand that any customer concerns had grown to receive such answers If you want any reader or yourself I can put here copy of all emails that I sent to you and those you refer me as an answer In these emails all readers will see that I do not tell a lie I invite you to copy here the email that as you give me assurance go back to send any plant that arrives damaged even if it is alive Please ask him to do it I have not even received from you an apology for the poor service It is true that the carrier is causing the delay but nevertheless I think that you as head of your company should have apologized to me From my point of view when we begin to see that the third package took too long to arrive you should email me submitted a reassuringly He should have recognized that the delay in sending plants to date is already over and you are responsible for immediately re-send the missing plants You and I know that plants at this stage no longer in good condition 93 euros is more than enough for me to receive garatizarme plants in perfect condition amount And of course I think you should be sure that I will not keep half of the order I have my entire order because ultimately I am not responsible for the delay It is true that you either is responsible But if you want to keep your customers must understand that we the customers we must be sure that if something goes wrong in this process will Esveld means for the customer finally have your entire order with the plants in good condition That s what makes a serious company Have peace and security that I m talking encourage new customers to place orders Esveld and at the same time keep the customers you already have Otherwise it makes customer feel unsafe I think to finish this problem is very easy I propose a reasonable solution HERE ON THIS PAGE PUBLIC WAY YOU COMMIT TO SEND BACK jCONMIGO PLANTS GET MISSING FROM MY ORDER IN THE EVENT THAT FINALLY ARRIVED THE THIRD PACKAGE PROMISES TO SEND YOU ALL FLOORS ARRIVING IN POOR CONDITION I on my part I promise to rectify my comments so that it is absolutely no doubt readers that your company has solved my problemThe solution is very simple Only it needs you to be reasonable and understand that a customer can not settle for half the order or plants carrying too much travel time You think good solution I hope you see fit well Finally I want you to recognize that I mentioned that all was well in the first request I made to Esveld I had the option not to have mentioned it Instead I wanted to be fair and I have discussed here A very cordial greeting Dirk van Gelderen 03 10 2016 EXTENDING MY OPINIONS AND FINAL RESOLUTION OF THE PROBLEM Finally after much insistence on my part and after spending many days Esveld sends me back the missing No financial charge on my part plants I have received on September 29 all in good condition I must say that at no time I recibdo of Esveld no apology for all the delay Given that the order I sent on July 28 I think two months is too long for a plantas Creo that the whole process would have been appreciated a kinder treatment from Esveld I m glad anyway that finally Esveld has behaved reasonably in this case and I have all my plants in good condition