Ets Reviews

Claim

Excellent Service

Absolute scam of a company taking advantage of people trying to better themselves Even worse are the schools who allow these scumbags to determine who gets accepted and who doesn t Screw these noodle sized indians that look like AIDS patients Screw the corrupt schools allowing them to do this screw each and every person participating in this giant scam Me cago en la gamberra puta asquerosa madre que los pari a todos Ojala y permita Dios y venga un paciente de sida y les de un tiro de leche en el mismo centro del ojo a ver si de verdad est n pendientes a la integridad del examen

A truly broken company

Based on others reviews and my wife s own experience this company needs to be shut down They know they are bad at this and still take people s money and disappear behind their incompetence Avoid them at all costs and it will cost you time money and energy Update Following advice on Reddit to complain on LinkedIn did get us a passive aggressive phone call from ETS about blasting them on social media ETS is playing scammer and victim in their own scam Going to file with my state AG now

NEVER AGAIN

There s an incredible the amount of negative comments here but I m not surprised my scores are not available yet and when I contact customer service they are useless Next time I need to take an english exam it won t be the TOEFL they need to improve their service considering there are many other tests accepted by universities

ETS SUCKS x1000000000000000

ETS SUCKS I needed a TOEFL exam in order to pass through to study it was the last piece to my application and mind you I booked my exam a month before the deadline I received a message THE DAY BEFORE my exam that my exam was RESCHEDLED till AFTER the admissions deadline for my university Thank you for wasting my time and STILL charging me for the practice exams which are completely useless to me Seriously you guys have NO consideration for peoples time money or plans for the future and I will say rather go to IELTS to support you in your examination because honestly this was a waste of my time and money I spent 3 months on my applications and your lack of consideration now has had to make me wait till 2025 to apply again OH and ETS asks you to rate them everytime I do ironically their form has an error and cannot be processed to be reviewed

Being accused of using unauthorised applications which is ridiculous

I took the test at home on 07 Nov 2023 This morning 09 Nov I received an email from OTI processing which based on my research is a fraud detecting department that has been bumped billions of dollars yet not doing a good job saying that my test scores MIGHT not be reported because they THINK that I had unauthorised applications running while taking the test Ridiculous The proctor did check my computer before the test The ONLY applications I used were ETS Browser and a Proctor program which they required Such a waste of time and money They need to upgrade their system hire tech professionals not a whole bunch of useless people that get paid for running an old system or don t know how to operate the system

Terrible customer service total rip off company

My son was going to take TOEFL test at home He had prepaired very well and had tested all the equipment multiple times both on the ProctorU server and also on other servers He had a state of the art gaming microphone that cost over 215 and was just over one month old The microphone worked very well at all the testing before the test time started When he connected to the ProctorU everything worked for a short time but then the proctor told him that he was having a microphone problem and the proctor started to try some technical solutions for a minute or two but the she cut him off and cancelled the test When he contacted customer service they tried to tell him that the microphone was broken but that is not the case it works just fine Also after few e-mails they also added that the camera was broken which was never an issue not during the testing on the server nor during the test time ETS and their personnel at customer service and technical issues do not hesitate to lie and fabricate the truth It is our belief that ETS only gain in this all is to make students retake the test many times and constantly pay the test fee again and again Well we say no to that and our son will not be taking test with ETS again We urge students to check other resources before you take test with them and if you have any other choice take it we certainly will do that now Regards Vald s Iceland

Poor portal and worse customer support

Their portal is outdated and rescheduling is made impossible Lead to a cancellation in my case I instantly contacted their customer service to solve the issue but they put it all on me no rescheduling was possible and no money was returned It was like talking with a chatbot that did not follow my case New person answering to my conversation each time with copy paste lines I will not associate with this company again and will not recommend it to anybody else Check the other options for your testing there are those

ETS robbed me

ETS robbed me After preparing for my Praxis exam and doing the home security check to begin my test I never received a proctor and after being told to restart my computer my test was gone I guess it was outside of their 15-minute rule HOWEVER ONE OF THEIR WORKERS TOLD ME TO RESTART They got me bad I have spent every day for the past 2 weeks calling and emailing and there is NO ONE there that can help me Can someone please tell me and help me where else I can get certified I refuse to go through ETS They are the worst and they don t care about their users at all

USE A DIFFERENT COMPANY

I was mistakenly told I had to take a TOEFL exam by my school and registered for a test After registering and paying A LOT of money my school told me that I did not need to complete the test I tried to cancel my registration less that 5 hours AFTER registering and was told that I missed the deadline to cancel my exam and would NOT be refunded my money While I understand their deadlines this is completely UNFAIR to student who cannot afford these testing fees I spoke to a representative on the phone a supervisor and put in two helpdesk tickets all on the same day Customer service was TERRIBLE and all told me the same exact sentence they got off of their policies Again I registered and tried to cancel my test on the same day Less than 5 hours apart I am obviously not the first person to have an issue with this company I DO NOT recommend

ETS is simply a criminal organization

ETS is simply a criminal organization designed to abuse and rob test takers they intentionally create zillions of problems to make tests fail and if you pass all these steps then they simply cancel your scores without any explanation I wonder how FBI have not investigated them All of the managers and employees should be in jail the number of victims is more than millions