Food Reviews

Claim

Bolt food Georgia

Bolt food Georgia Rude unprofessional village idiot started screaming at me on the phone when I asked him if he speaks English Blocked my number and never delivered my order What infuriated me even more was that when I approached BOLT s so called customer service they simply gave me a partial refund but didn t do anything to apologize or take action against the village idiot they hired who straight up stole from and harassed me F them they can all burn in hell I will keep writing about my experience on every platform possible until he is fired Why is it OK to hire such monkeys

I see I am not the only one complaining

I see I am not the only one complaining about customer service My issue happened in Romania Bucharest Order Y5WND They gave me meat instead of plant-based nuggets They refused refund saying they re not responsible for quality Well actually if I order one thing and you deliver something else you re responsible Going to open an official case at the relevant authorities The fact that Bolt is a big firm doesn t allow them to treat customers like they do I closed my account and will never order again

Worst couriers

It s impossible to order anything from this app without having major delays Couriers steal food don t follow the map or park for hours somewhere without completing the delivery When you try to talk to their customer support they just send you standard templates and even after 1 hour of waiting time since the pick-up they still don t want to refund the order and admit that their couriers messed up

Worst customer service

Worst customer service Please use Glovo instead it s much better Bolt will offer 10 voucher even if you missing items for 20 When you decline it they will just ignore forever

There is two restaurant with the same

There is two restaurant with the same name not showing the street at bolt food slovakia bratislava Of course one is great and of course second is absolutely horrible I accidentaly made order at the horrible pkace becuase for some reason bolt pushes you to order from restaurant you dont like and never ordered from there After sending the order it shows you the map and the second i saw i canceled Its not possible Im not picking up this order as it is horrible food and im really sad for bolt to rather waste food than canceling order and screwing people off for money

Uninstalling

Worst customer service among all the other delivery services 80 of the time there are issues with the delivery and the customer support doesn t care at all they only want to close the case as soon as possible by offering just a refund which is a mockery to customers since it doesn t make up for the bad experience and or for the not delivered food It s literally like telling the customers to suck on it every time that they have to deal with an issue for which the company is responsable

Very bad experience

Very bad experience in Cluj Napoca I put 1 star because it s not possible to put 0 stars I ordered food and Courier called me because he did not find the address Following support advice he marked the order as delivered when it was not Courier suggested me to open an incident and after several days fighting with the support I did not obtain any solution I finally lost my order and my money

First time using bolt food app

First time using bolt food app Limassol Cyprus The app stated the food would be delivered within 40 minutes One hour later I received a notification that the food had been delivered it had not Contacted bolt support and they told me after contacting the courier that he had pressed the delivery button by accident and that my food will be delivered to me I waiting another 40-50 mins outside and still nothing The courier proceeded to mention that the food had been delivered It was not He most likely ate it Safe to say I will not use the app again if you cannot trust that your food will be delivered

Bad service overall

This is about Bolt Food in Lisbon Portugal Bad service overall Frequent problems with the delivery with the courier going elsewhere to deliver other orders with your order with him and hence the food arriving cold with soggy French fries etc Today i ordered and the courier wasn t budging to go get my order We were starving so I contacted him He answered he was coming but after 10 mn still didn t move I asked him again to come and his reaction was to cancel So instead of letting the app look for another courier I asked support to cancel my order as I decided to go get it myself restaurant close to my place They said yes we cancel the order no problem Then after 15 mn or so the courier arrives and I refuse the food given that the order is cancelled I ask them what s happening and they say oh sorry we made a mistake but now you will be charged for this order because after checking we see that you can t cancel an order that s already in preparation So why didn t you tell me that instead of accepting to cancel Now I m insisting to get my money back and they respond with automatic messages that state the same over and over They hope I ll get tired of insisting But I refuse to pay for an order that THEY accepted to cancel

They are absolute trash

They are absolute trash I ordered food on their app The delivery guy left my food outside and someone else took my food and when I reached out to customer service he literally told me that there is nothing he can do for me and I can t get a refund No empathy nothing this is the worst customer service I have ever seen in my life