Foodtravelexperts Reviews

Run by nasty people

Got assigned to the Grain Loft in Manchester Airport working under Karen Hambleton Hitchen No organisation to the bar At end of shift you d be told they needed you to stay longer cause of short staffing resulting in 12 hour shifts most days Shift times also crept earlier and earlier to the point where I was essentially doing a night shift starting at 11pm and finishing at 11am the next morning Management would generally sit eating sausage and bacon rolls all shift gossiping with each other about employees we were only allowed food during break and only if it was purchased Worked there for 6 months and should have left much sooner the final straw was witnessing the bullying of a young girl who was clearly going through some personal issues at home and was struggling to cope with it After a few unsavoury comments behind her back by Karen the young girl one day rang in sick It was at this point I witnessed the horrifying torment of the girl being unknowingly placed on speaker phone to the managers in public view of other staff She was then mocked and berated I never saw her again but I hope where ever she is that she s doing ok

Issued vouchers to me to use which I

Issued vouchers to me to use which I had great difficulty using in two of their stores Delice De France and Leon Huge company however the left hand does not know what the right is doing

Terrible service from a terrible company

I had a terrible experience at the SSP-run M S at Gatwick airport recently Very rude patronising and condescending staff which was a surprise at the time because I thought it was unusual for M S staff but I then found out that it is just an M S franchise run by SSP Terrible service from a terrible company

Lack of customer service and rude management

I have always associated Marks Spencer with quality products and a high standard of customer service so my recent experience at the M S store in Manchester Piccadilly train station was both surprising and disappointing From the moment I walked in the customer service was lacking The staff including the management team were not only unhelpful but shockingly rude Instead of the friendly and welcoming atmosphere I ve come to expect from M S the attitude in this store felt dismissive and unprofessional To make matters worse I found multiple items on the shelves that were out of date This is not only concerning from a health perspective but also reflects poorly on M S s reputation for fresh quality food It left me wondering where are the M S values of quality and customer care This franchise seriously needs attention and oversight from M S headquarters As a loyal customer it s disappointing to see the brand s standards not upheld here I hope M S takes action to improve the experience at this location it s a real letdown for anyone expecting the usual M S quality and service

At Stockholm Airport

At Stockholm Airport their computer system did not print receipt of sale took the 736KR out of my account The system then did not communicate with the other computer to show order NOT MY FAULT So because it wasn t on the service computer they could not acknowledge the order When asked for full refund as we are traveling home NO WAY they could not do To say we are extremely pi ed is an understatement Let s hope after emails back forth with the manager we get our back Signed off by never returning customer

Newcastle Airport coffee shop- product

Newcastle Airport coffee shop- product good but servers couldn t care less

Fantastic service at the airport and

Fantastic service at the airport and would recode recommend