Forty Winks Beds Beds Mattresses Bedroom Furniture
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7545 reviews
N/A
8 months ago
Terrible material - definitely not recommended
We bought this beautiful sofa bed a little over a year later the fabric has deteriorated badly and started to split We chose the faux leather version and it has barely lasted a year We contacted Heals who sent a technician The technician was very pleasant he told us the fabric was to blame and that he would recommend replacing the sofa or re upholstering in the other fabric But he said replacement would be his first option Weeks went past with various auto responses but no real messages from Heals Eventually we received this Raymond Heal s 26 Jun 2023 12 27 BSTDear Alli Steven Thank you for your email and sorry for the delay in responding to you Further to it I am afraid to advise that the issue of your product is not down to the manufacturing This is cause by using an abrasive cleaning substance or the product is left near the window for a long period of time and the heat with the UV light had hit over a long period of time I am so sorry to advise you of his outcome Kind Regards RaymondCustomer ServicesThe technician did not ask us any questions whatsoever about cleaning we have never cleaned it with anything apart from dusting it with a slightly damp cloth and they assume the sunlight where in fact there is none Even if there was a sofa of this quality should last in good condition longer than a year We have responded but three weeks later no further response from Heals We renovated our whole 5 Storey Georgian terrace using Heals We will never buy from them again Not even a lightbulb They ve always been so helpful but now they are offloading their problem unto us We have other sofas and they are older and absolutely fine This one isn t 40 Winks faux leather sofa bed is not fit for purpose
A Lavender
7545 reviews
N/A
8 months ago
Dishonest service
I m always reluctant to post a negative review as mistakes do happen However I ordered from this company online because of all the positive reviews that I d seen Whilst it sounds like this company are very good if you purchase in-store my online experience has been different and I think it only fair that potential online customers are made aware I ordered a bed frame and mattress on 8th July and was advised that delivery would be 7-14 days As I had heard nothing just before the 14 days I contacted them for an update I was assured delivery would take place the following week It didn t After further communications and requests for updates my order was eventually delivered on 31st July Great-I was just happy it had arrived I then found out that the wrong mattress had been sent but had been packaged to look like what I d ordered The mattress sent retails at 120 I paid them 209 for a different make altogether I immediately emailed and also raised a case via PayPal for a refund This was after closing so I didn t expect to hear anything until the following day but the PayPal refund was processed that evening for which I am grateful However no apology has followed my request for an explanation has been ignored Needless to say I will not use this company again
Sharon Bardsley
7545 reviews
N/A
8 months ago
Best place for a mattress
This is a gem of a place Huge range really helpful and knowledgeable staff
RE
7545 reviews
N/A
8 months ago
Great advice service and support
We have bought a few beds through Forty Winks and always been very pleased with the advice service and support One bed we bought 5 years ago developed a fault and Forty Winks worked with the manufacturer to organise an inspection of the bed and a warranty replacement Fantastic service and will continue to be a customer of theirs for years to come
Gina Rigg
7545 reviews
N/A
8 months ago
I love my new divan base it s a
I love my new divan base it s a beautiful colour and fabric and has made a huge difference to my new mattress which I ordered from another company The sales guy in necastle under Lyme was so helpful but not pushy was delivered a week later and the delivery guys we re so cheerful and took the base upstairs also they took my old base awy for free Would highly recommend and I will definitely be shopping here for my next bed
sharon
7545 reviews
N/A
8 months ago
Excellent Customer Service
We were very impressed by the excellent customer service from both Kerry and the team Nothing was too much trouble and the process from the helpful advice we received at the store to the prompt and efficient delivery was great Thank you
