Frenchconnection Reviews

A very quick reply and helpful

A very quick reply and helpful we use to have a FC where I live sadly closed but I m a convert now for the online service Thanks so much

Very good customer service

I sent my query by email and had a satisfactory detailed response within 24 hours very happy with the response this kind of customer service

Super fast delivery

Very efficient service clear instructions including return process recently fed up about delivery of internet shioppings alots but FC does good deliver service However I m not sure about other regions area of service I had orderd from London

Eventually got there in the end Lovely products

UPDATE originally gave a 1 star due to the below but FC has now rectified the issue and accepted my return so I am am happy with the service Response time was slow due to covid pressures but we got there in the end so can t complain I also had ordered a pillow tufted cushion from them and it is lovely Thank you for sorting this issue out for me No reply from customer service no live chat or phone lines open I ordered the wire pendant ceiling light and on the same day decided I d like to cancel the order as it cost 25 for shipping which seemed ridiculous within London for a pendant light I emailed called tried to find the live chat option on their site which I have had no luck and doesn t appear to actually be an option There was no reply to my customer emails in 10 days after repeated tries Ultimately I was unable to cancel my order received it and now I want to arrange for a return which still isn t possible given I can t get a reply from them Truly awful customer service even considering covid its really not a good enough excuse The pendant light isn t as pictured and doesn t detail the drop length which comes with excess cord am I meant to cut the wire Also all retail companies should be giving customers a reasonable way to cancel their order within a timeframe after placing it or return it It s really made me quite angry as I spent over 100 and is very disappointing so I d avoid ordering anything from them Haven t experienced such poor service from any other retailer during all of covid My order is 2715208 if someone from FC can please finally contact me

No waiting in a queue on the

No waiting in a queue on the phone polite and helpful member of staff dealt with my issue very efficiently

Had a bit of trouble with the returns

Had a bit of trouble with the returns portal and rang customer services where a lovely lady couldn t have been more helpful Thank you so much

Very happy with purchases

Love all the clothes I ordered order arrived in reasonable time I ordered online and the clothes look just as good in real life They re on the large size normally so best to order a size down

Very pleased with my purchase

Very pleased with my purchase had a problem with the price but french Connection sorted the problem out quickly