Frostbank Reviews

Why does every atm not work

Everytime I try to go to any atm it s not working every atm I go to doesn t work every time That s waste of my gas and time when I need to make a deposit Get your stuff together frost bank cause this is ridiculous

No customer service through the

No customer service through the weekend My money are now blocked until Monday Stay away I will be closing my account as soon as the matter it s sorted on Monday

Do not bank with them

Do not bank with them I ve had a horrible experience I wanted a manager to call me which they never did I had a problem and asked if they could work with me to solve a problem to which the answer I got was sorry not our problem even though it was with an account with them They just never seemed to care to keep me as a customer and one person I did talk to about a problem was just strait up rude to me I just don t like frost and at all now

Be very careful when having a trust

Be very careful when having a trust through them They will use tricks to get more of your money they bend their own policies to control your trust They lie about why they do things They have more fees and make more money off your trust than any other bank world wide Absolutely do not have your trust through them They cost us thousands each month that key bank chase wafed wouldn t charge and the other banks offer the same exact types of trust and services

Unorganized Unreliable and Unprofessional Mortgage Process

I recently initiated a mortgage application process with Frost Bank and it was an absolute nightmare Despite their competitive rates the incompetence of their team particularly Loan Officer Tina Grimes made the experience unbearable My situation was unique I wanted to pay off a construction loan for an investment property that I converted to my primary residence I spent weeks explaining this to Tina who assured me it wouldn t be a problem after discussing with her underwriting team However after completing their lengthy application process she suddenly informed me that it couldn t be considered a new purchase but rather a refinance This meant I had to redo the entire application process After getting approved again I was told that I needed to change the title of this property from my LLC to my personal name and then start the loan application process a third time At this point I no longer had confidence in their ability No updates no communication no explanation from Tina The lack of organization transparency and professionalism displayed by Frost Bank s mortgage team is appalling Tina s inability to manage my application efficiently and effectively wasted valuable time and caused unnecessary frustration Avoid Frost Bank s mortgage services unless you enjoy frustration and disappointment Explore other options with more competent and customer-focused teams

They used to have a great reputation

They used to have a great reputation I used my checking and money market accounts to fund my retail accounts so I parked a fair amount of money with them The local bank employees all knew me for 7 years Two years ago I started having basic troubles transferring to my Chase bank I reached out to my local branch They claimed to have fix the problem but didn t and I had checks bouncing at Chase So I cut my Frost balances way back I told them I was doing this because they so badly under performed Today they questioned a check from The Treasury Department After 20 minutes I had enough So I closed out all my accounts on the spot Finally the manager s condescending words and silly smirk disappeared She even plead that we had gotten along so well when I was there before Treated my like crap one minute then asking me if I didn t remember how well we got along he last time Yes I m nice when you re not being rude I reminded her that I had previously warned her to treat me with basic professional courtesy I warned them the first time that I d leave if the ever treated me badly again Thankfully it was the same people so knew it is their fault They also remembered I told them I would leave if they were the source of any more trouble for me I m very happy I never let them manage any of my investments They did ask once They knowingly treated me badly and acted stunned when I closed out my accounts on the spot in response Guess the manager mistook my kindness towards them as some form of submission or stupidity I left Frost for the cause of their petty rudeness and basic incompetence

Horrible bank

Horrible bank I m going through some things on Venmo where a person I was friends with had me send the money to their cashapp and the friend did a dispute on the charge through Frost Bank Venmo said it s up to the bank I contacted the bank telling them I am part of a dispute they have going on and wanted to provide my evidence and documents of all my bank statements and everything and they said they would not accept anything It s 1 250 worth of money in negative on my Venmo frozen account I had asked them if they even investigate before they just take their bankers word and they said no they trust their bankers what a joke

I would never borrow money from this

I would never borrow money from this bank They wasted three weeks of my time due to the underwriters The underwriters lending approval is unreasonable They want me to provide a 2023 tax return and also I need to restructure my business and incorporate before they would lend to me Second they also did not believe I was sole owner of the company and that they kept getting hung up the the cover page of the filed taxes by a cpa firm did not have perfect cover sheets This is the most ridiculous process and request I have ever heard of NEVER USE THIS BANK FOR HELOC LOANS I never usually do these reviews but the public should know They only are for big rich people not the regular consumer