Holysupply Reviews

They do not respond to emails They do not deliver your items

Order HS1384I purchased an item on 7 3 24 and was really looking forward to the item After the initial order confirmation email I waited around 4 days to follow up on expected delivery dates The automated email said should expect an email in 48hrs and 11 days and 5 emails later still no reply The question was not even something that made any sense to avoid I suspect that I have lost my money now I understand that you are a primarily B2B business but even so you should respect every customer It is deeply frustrating because I would have accepted being told to wait an extra length of time if you could not meet your 2-14 day delivery target for retail deliveries which in this case has passed The truth is no one will respond to your email queries and their telephone line goes straight to a busy tone Just try it 01189698290 I will be taking measures to get my money back UPDATE After initially posting this review I was finally responded to by Caleb the Account Director the same day he asked me to amend or remove my review As a result I took my review down as I expected a swift resolution He explained to me that their team is small they get 100 emails per day and each email is reviewed from the bottom upwards In essence each email I send will cause a delay in responses Also I was told that they are moving warehouses and that I should follow the terms on their website I found this funny because Holy Supply are obviously in the wrong and I sent him back a screenshot of the terms on their website at the time Still 14 days later I have nothing 30 days in total From the day of purchase until today I have not even received a dispatch notification This level of service is shocking You have since changed your terms on your website from retail orders taking 2-14 days to 2-21 days and even so you still have not honoured your delivery timing With all the excuses directed my way and my follow-up email demanding my refund 3 days ago ignored I am asking you to issue my refund and so I can take my dealings elsewhere If you make a purchase from these guys you will not be met with transparency or have your expectations met at all As explained in detail above they clearly either don t have the capacity or are pulling some scheme I will find out whether this is true if I eventually do get my refund

You buy then you don t have news for

You buy then you don t have news for months Does anyone live next to their company To go and knool at the door

Don t waste your time

Not really sure where to start with this I have been in contact via email since January 2024 all I ever got was sorry to busy or some other reason they can t help right now and has always pushed back the dates they can support me I still agreed to get some garments crated in March 2024 as I believed they would be decent however since I agreed to get some garments made and sent them money it has been excuse after excuse Warehouse move to factory move to cash flow issues It is never ending I requested a refund week commencing 20th of May 2024 as they are taking to long they agreed to refund me but it has been 4 5 weeks later and I have heard nothing from the business I have sent a few follow up emails and no response to any of them All I want is a refund that they agreed It seems like they over worked themselves to the point they took on so many projects and can t deliver them on time it is a shame because the quality of the products look good I would not bother going to Holy Supply for anything they will only come back with excuses but will be willing to take your money pretty fast I doubt I ll ever get my money back from them but I will keep trying

The Holy supply trust

Not sure if you can class them as a company might as well be a charity with the 120 day delivery time if your lucky

Bad experience overall

Have not received my package or a refund for my order it has been well over a month no shipping updates no responses to emails no nothing I would like my refund

Scam - Do Not Buy

I ve had an order HS1395 from the 15th of March 2024 it s now September 2024They never said about a warehouse move when I ordered They told me after countless emails and DMs which they barely reply to that my order will be shipped at the end of July Ok great It doesn t come so I message again and they say end of August It didn t comeWe are now in September and they re just holding my money it s been that long that I just want my order awful business can t pack a tracksuit in a bag and put a label on it You d think they d employ more people to process the initial demand but no it s just a big scam I hope they re getting some interest on my money I don t want a refund at this point just my order it s not that difficult As stated in their reply they have refunded me but said they d ship out the items which they still have not done Also they have blocked me on Instagram so I can not message them anyway seeming like a scam still Will I get my order

received one item from my order after

received one item from my order after months was offered a refund for the rest of the items and still haven t received this not sure what s going on as have had little to no communication from anyone

Awful service do not use

Awful experience Was told multiple times my items would be shipped but after 6 months i asked for a refund on my order They cancelled the order via email but have not processed a refund They do not reply to you via email you will be waiting months for an order that won t show up The excuses are awful and would never recommend