Homeprotect Reviews

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Miss Coombes

2 years ago

Renewal by post rather than update by email

I know my home insurance is due to renew yearly but it would have been best to receive an email rather than a letter delayed by the recent post strikes regarding this issue - which arrive after the closing date for cancellation Technology being as it is why not advise of renewal ahead of time to allow customer s to shop around

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Mick Parkinson

2 years ago

Dissapointed

Having already having an existing policy I was astounded when I go buy the same policy through a price comparison website at over 600 cheaper than my renewal price Even after speaking with a customer service agent they could not provide a comparable quote and advised me to cancel existing policy at renewal and take out new policy online

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Noel Headley

2 years ago

Remove aauto renew

Removed auto renew to create time to shop around - still the best policy but by getting a requote via Compare the Market nearly 12 cheaper System wouldn t accept payment until I removed underpinning tab as more than 10 years ago - same system accepted exact same contradictory information last year Webchat unhelpful in that respect

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Elizabeth Evans

2 years ago

Send renewal quotes out earlier

My home insurance policy was due for renewal on Dec 14th I was waiting to receive a renewal quote but discovered that my bank account had been debited for the new policy on Dec 8th I had not received a renewal quote at this point that did not arrive until a day or two before the renewal date It gave me no time to shop around for policies

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Monty Nawaz

2 years ago

500 renewal hike caught

Initially received renewal letter Premium went up from apporximately 250 to 1300 per annum ALL IN SMALL PRINT Luckily I spotted DD being taken and stopped and then called After a long check I was advised of new Govt Scheme for Flood Risk I said I would cancel policy and they stated I did not have to have Flood Risk cover as my property did not need They recalculated and I was back down from 1300 to 250 LUCKY I SPOTTED THIS THEY SHOULD CALL AND DISCUSS INSTEAD OF SMALL PRINT RENEWAL DOCUMENTATION Very bad almost feel like I was about to be scammed

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Puggwash

2 years ago

Massive hike in premium from last year

Massive hike in premium from last year - over 50 No claims just the underwriters they are using Do not be complacent when they come to automatically renew I can t comment about anything else because I ve never in 40 years made a claim on household insurance so no idea how well they would respond if I had need of a claim

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C Anderson

2 years ago

Total cancellation fees 85 58 and rude comment

Charge to cancel a policy after I have sold my property 50 for an action that take minutes Total cancellation fees 85 58 on a policy with monthly payment of 18 28 Amazing Also while chatting to cancel the policy I got unprofessional comment and then an abrupt ending from the Homeprotect co uk representative I will not recommend

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Work Perk

2 years ago

Good quote but keeps going up each year

Good quote but went up by 30-50 in one year Its as though we get punished for NOT making a claim You cant win with these firms No doubt they will reply to this with the same old cop out answer and just say the cost of everything is going up so we have to also charge more Being a loyal customer does not mean anything to them it seems

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Malcolm Acott

2 years ago

Existing policy for renewal

Existing policy for renewal Subsidence claim ongoingPremium increase from 549 to 928 Upon discussion of some inaccuracies in proposal nothing that worsened the risk Underwriters became involved and premium went to 1170Further discussion provided new premium of 939Which I paid Statement of fact still incorrrect when corrected premium went back to 928Credit impossible So had to pay premium again with attendant cash flow implications Credit of first payment promised on the 6th to be a few days after chasing finally received 14thMasses of paper Very disappointed

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Steve A

2 years ago

Good cover and rates but early cancellation is very costly

No problem about the insurance cover itself but cancellation charge is steep 50 is more than 2 months worth of cover and no pro-rata refund for the month already paid in advance if you have to cancel outside the 14-day cooling off period We had to take out interim cover due to expiration of an existing policy before a house sale completed so if in a similar situation compare cancellation details not just policy cover and monthly rates EDIT Dropped a star Not just a simple 50 fee for early cancellation Total account closure charges are 136 72 but no breakdown offered Needed a new policy due to family bereavement and paid 23 82 up front to keep building insured during house sale negotiations Cancelled after 19 days due to sale completion Total cost now 160 64 Buyer beware

Rated 3.56 out of 5 by 139 Happy Customers

Renewal by post rather than update by email

Dissapointed

Remove aauto renew

Send renewal quotes out earlier

500 renewal hike caught

Massive hike in premium from last year

Total cancellation fees 85 58 and rude comment

Good quote but keeps going up each year

Existing policy for renewal

Good cover and rates but early cancellation is very costly

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