Homeprotect Reviews

O

Oliver Willis

2 years ago

Good customer service shame about the policy

Good customer service in the experience that I had Rather expensive administration fees for the service I received Needed a short form insurance policy to cover a house during sale Over 100 worth of admin fees applied for cancelling early but well over a month into the contract Disappointing and wont be using again This is a classic aggressive tactic from an insurance agency using hidden costs to create income I know this will be in the small print but hey ho

I

Ian Swift

2 years ago

Mainly lack of email addresses other

Mainly lack of email addresses other than their complaints address Their Chat line should have an explanation after you have entered your name email address that you hit the Submit button before starting the Chat I was trying to enter my problem before hitting the Submit button to no effect

C

Col Hammond

2 years ago

Good company premium increase not

How to rate a company that provided a great service but now expects you to pay double the premium price to keep it I made one claim for storm damage two years ago and in was dealt with promptly My premium then increased by 30 This year they want almost double that I see no justification for that and have found the same cover with another rated company for far less

R

Range Rover owner

2 years ago

Disappointed the quote increased by 50

Disappointed the quote increased by 50 as soon as I transferred from compare the market

M

Mrs O neil

2 years ago

Renewal premium

I phoned to adjust my content cover down by at least 25k and following a house survey I was advised that the replacement cover was too high and should be adjusted to around 650k I considered my premium would be correspondingly reduced but was horrified to be told that in fact it would be increased In view of this the cover was left at the original figure I would welcome the views of your Underwriters in this regard

J

J W

2 years ago

Not impressed with the online chat assistant

Rather straightforward getting a quote and paying for the home content insurance However I am not impressed with the online chat assistant Asikul who made me felt rushed and tried to close the chat when my queries were not fully and satisfactorily answered Please improve or you will lose my business next time

T

Thomas Myatt

2 years ago

Flat roof cover excluded

Having completed the quote form and discussed cover with your agents I was horrified to find that the part of my roof which is flat is not covered At no stage was I alerted to this significant lack of cover It was only after I had paid the premium and received the documents that I found out

B

Bruce Tether

2 years ago

Took payment about five days before renewal

Took payment about five days before the insurance was due to renew which annoyed me a lot Also premium up 170 24 on last year Why

S

Sharon Mellon

2 years ago

The quote was different to the initial

The quote was different to the initial quote provided by compare the market when I decided to proceed with the quote It was more expensive Not up front and honest by your company

M

Maria Morris

2 years ago

Dynamic pricing

I think your website should state that your pricing is dynamic By not accepting the online quote I obtained yesterday I have paid almost 84 extra Most of us are not used to this in the insurance market

Rated 3.56 out of 5 by 139 Happy Customers

Good customer service shame about the policy

Mainly lack of email addresses other

Good company premium increase not

Disappointed the quote increased by 50

Renewal premium

Not impressed with the online chat assistant

Flat roof cover excluded

Took payment about five days before renewal

The quote was different to the initial

Dynamic pricing

About Homeprotect

Own this business?

Related Companies