Hydraquip Reviews

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hydraquip.co.uk
2.82
11 reviews
Average Rating
Based on 11 user experiences

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Rated 2.82 out of 5 by 11 Happy Customers

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AI Review Summary Based on 11 reviews

Overall customer experience with Hydraquip is sharply divided, with many reporting extremely poor service while a minority praise excellent support. Numerous customers cite unacceptable delays in emergency roadside or repair services, with wait times exceeding three hours or stretching to weeks. Communication failures are a major issue, with repeated unreturned calls and broken promises to call back. Several reviews highlight unprofessional staff attitudes, including one report of aggressive behaviour from a van driver. The company is criticised for imposing high after-hours fees and requiring upfront deposits for work that then cannot be performed. In contrast, some customers report superb, fast, and friendly service, particularly praising specific employees like Dave Meek and Lee Park. These positive experiences note a willingness to go the extra mile, provide nationwide 24/7 hose service, and handle complex technical queries that others could not. The negative experiences frequently lead customers to state they will use competitors like Pirtek in the future. The inconsistency in service quality appears to be a defining characteristic, heavily dependent on location and specific staff encountered. Overall satisfaction is therefore highly variable, with service quality being the primary determinant of a customer's final rating.

What customers love
  • Willingness to go the extra mile
  • Ability to handle complex technical queries
Common concerns
  • High additional costs for after-hours call-outs
  • Requiring upfront deposits for work that

Last updated 4 months ago

P

Called them up at 3 15pm and they

Called them up at 3 15pm and they advised it would be an after hours call out That s 150 00 extra plus double time This isn t the first time we have experienced this type of response from Hydraquip Pirtek on the other hand were happy to send one of their technicians out at normal rates
P

Poor service today

Poor service today Called them at 8 50am to report a hose needed to be replaced on a truck roadside Over 3 hours later and the driver still hasn t seen an engineer If we had known we could have arranged for another company to have sorted it out Not impressed and will use Pirtek in future
H

Pitiful service from Hydraquip

Pitiful service from Hydraquip Required 100 deposit up front only to be told when the mechanic came out that he could not do any work on our forklift Waste of time and waste of money
P

if need ram repair go elsewhere as seem not to need your custom

called them on 7th to arrange pick up of a ram for repair said they would get it sorted out called them again on the 15th to be told by the same guy he would find out from another branch why and could he call me back in 10 mins to let me know sure you can guess never called back will let someone else do the job now IT WAS YOUR CRAWLEY BRANCH UNDER THE NAME OF KING SONS
A

saw a hydraquip van speeding down the

saw a hydraquip van speeding down the road and a man jumped out chasing kids this will sound very bizarre i know but its true he was screaming at the kids letteral threats these kids are not much older than maybe 13 ish and he is a grown man saw this incident in bucksburn recommend going else where

Terrible service

Called hydraquip about getting a drive motor fixed was talking to Patrick he could certainly talk the talk so I dropped the motor down and told me should be ready in few days 3 wks later after not returning my calls or messages eventually got him on the phone his attitude was terrible nothing had been done to the motor and this was a waist of my time and cost on driving up and down I would no recommend this company Total waist of time
W

A

Excellent service 24 7 for hydraulic hoses nationwide coverage
P

Superb

Superb fast and friendly service
A

Needed a hydraulic Quick connection

Needed a hydraulic Quick connection sorting out for a metal ram metal punch Was told by an employee of Eurocarparts Abergele to try hydraquip of Llandudno junction Had phoned numerous hydraulic fittings stockist with pictures of adapters and measurements of threads but no one was sure of what was needed I was passing threw so stopped at Hydraquip the person behind the desk who s name i found out later was Elfyn asked me to bring the whole unit in It was a saturday he said i am here so for another few hours so i returned back home and brought the whole hydaulic punch with me Straight away he knew it was a mix of chinese american fittings and german hydraulic hose He sorted it out in no time at all this guy knows his stuff I don t usually write a review but i thought this deserved it Many thanks Elfyn Hydraquip of Llandudno Junction
N

Great service - happy to go the extra mile

I had excellent service here in South Wales from Dave Meek and in his absence Lee Park who went out of his way to find and deliver a component for me All kudos to Hydraquip

About Hydraquip

Hydraquip s 24 7 National On Site Hydraulic Hose Repair service operated by skilled hydraulic technicians Quick response times and minimum machinery downtime

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