Overall customer experience with Iddink is overwhelmingly negative, with numerous complaints about poor service quality and unresponsive customer support. Many customers report extreme difficulty in contacting the company via phone, email, or WhatsApp, often waiting for hours without success. Delivery issues are prevalent, with books frequently not arriving or arriving late, sometimes after the academic year has ended. The returns and invoicing process is described as a disaster, with customers receiving incorrect invoices that are not corrected despite promises. There are multiple reports of being charged double or forced to pay for items that were returned or cancelled. Some customers accuse the company of sending second-hand books in poor condition and then refusing returns in the same state. A common sentiment is that schools should stop working with Iddink due to these systemic failures. However, one positive review highlights an employee named Saida who provided excellent, helpful service for ordering books. This single positive instance contrasts sharply with the widespread dissatisfaction. The overall satisfaction is very low, with many customers feeling scammed and expressing hope for regulatory intervention.
What customers love
- Saida was helpful in ordering books
Common concerns
- Frequent delivery failures (books not arriving
- Disastrous invoicing and accounting (incorrect/double invoices,
- Problematic returns process (charged for returned
- Poor product quality (selling second-hand books
Last updated 4 months ago
