Ielm Reviews

Kids Baby Clothes Swedish quality iELM co uk

ielm.co.uk
1.67
6 reviews
Poor Rating
Based on 6 user experiences

Rated 1.67 out of 5 by 6 Happy Customers

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83.3%
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C

Awful customer service

I have bought an item using a discount code I have received a purchase confirmation an invoice and also a tracking number through my email address The next day the seller cancelled the order stating that the manufacturing price was bigger than the retail price after the discount I have made a complaint to the Trading Standards
J

Does not offer a returns form online

Does not offer a returns form online and customer service does not respond to a request for one as is in their stated process Frustrated Please contact me for Netherlands site
L

Order cancelled by iElm but payment taken

I ordered a soft suit paid with Paypal Placed order order page said We re unable to place your order I received an email Paypal payment confirmation for the iElm soft suit I tried to cancel the Paypal payment but it had already gone through and couldn t be cancelled Emailed iElm customer services no response Scam
B

No customer service at all

No customer service at all They are not answering I have ordered an article via the UK website It has been blocked in Customs Clearance for almost a week now because they haven t provided the right documents but UPS is asking me for the documents that I can t provide I have directly contacted IELM via their contact form but no answer So I have done it again 3 times and still no reply And the phone number is a Romanian one That s a shame
A

Do not order anything from this

Do not order anything from this company Initially I had problems receiving the items it took a long time but I did get a response from customer services regarding my order However on first use the items are faulty both snowsuit I ordered leak in the same place after just 1 hour in the snow I have contacted customer service but they have not responded They were very helpful with the delivery issues it seems as they wanted payment for the items but silent regarding faulty items
S

Delivery takes a while but 100 worth it

Ordered 2 soft shell suits for my daughters Delivery did take a while around 2 weeks but the suits are amazing and definitely worth the wait I ve not found suits as good quality or as nice as these I ve already ordered again and the suits are always complemented

About Ielm

Kids Baby Clothes Swedish quality iELM co uk

United States

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