In2moto Reviews

Motorcycles Scooters for Sale New and Used

in2moto.co.uk
4.31
29 reviews
Great Rating
Based on 29 user experiences

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Rated 4.31 out of 5 by 29 Happy Customers

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17.2%
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AI Review Summary Based on 29 reviews

Customer experiences with In2moto are sharply divided, with a majority reporting exceptionally positive interactions and a significant minority reporting deeply negative ones. Many customers praise the staff, particularly Colin, Steve, Nathan, and Mike, for being friendly, knowledgeable, honest, and providing excellent, pressure-free service. Positive reviews frequently highlight smooth transactions, efficient bike delivery, and helpful after-sales support, including prompt repairs and part replacements. However, a cluster of negative reviews consistently criticise poor customer service, describing staff as rude, arrogant, and making customers feel like a nuisance. Specific complaints include being spoken down to by engineers, experiencing shocking service during repairs, and facing long delays for parts sourcing. The overall satisfaction is polarised, with highly satisfied customers planning repeat purchases and highly dissatisfied ones advising others to avoid the company entirely.

What customers love
  • Efficient and timely delivery of purchased
  • Smooth, straightforward transactions and part-exchange deals
Common concerns
  • Long delays in sourcing parts and
  • Engineers speaking down to customers and
  • Shocking service quality leading to customers

Last updated 4 months ago

S

Don t know where the bad reviews are

Don t know where the bad reviews are coming from - I have bought two bikes from here and always been treated with fairness honesty and respect by Colin and his staff
I

Went in as a newbie

Went in as a newbie and walked away with my first bike Never had an issue Found the service and staff to be second to none Keep up the good work chaps
H

Problem with my bike

I bought my bike from them back in the summer and have just recently had a problem with it Colin and Duncan were extremely helpful with advice and ultimatley i needed to book it in They got me in quickly and fixed the issue while i waited I hope to be buying my next bike from them too ps the buttie shop round the corner is great thanks for the recommendation
P

Top Service from Colin at in2moto

I purchased a Royal Enfield trials 500 on 22 6 20I live 10mls south of Edinburgh bike was delivered to me today 25 6 20 Excellent customer service from Colin at in2moto I m delighted with my purchase the ease that everything was done taken care of Will certainly highly recommend them 5
A

In2moto is a joke of a company

In2moto is a joke of a company There customer service is terrible they make you feel like your a nuisance for making enquiries i ve been waiting 5 weeks for them to source some bike parts which I m still waiting Every time I ve phoned or gone in the shop I get spoken to badly there customer service is none existing I ve managed to source the parts my self with in 3 days and am going to replace the clutch my self They are only happy to help if your buying a bike from them from what I ve seen Avoid this company at all costs Find a company that has good customer service and are happy to help there customers
S

Don t bother

The pair behind the desks didn t even look up to see who I was there was no Hi or good morning from either of them I went to px my bike and when I eventually tried to speak to them the beardy one was arrogant not friendly at all If someone was coming to spend their hard earned money in my shop I would greet them and make them welcome especially in this climate but not these clowns Plenty of bike shops to spend your money in Avoid this one
I

Terrible

Terrible Now out of pocket from repairing what they should have done during services Avoid
H

Shocking service young engineer always

Shocking service young engineer always spoke down to me and every question I had made me feel daft for asking and the ridiculousness that they follow a schedule and stick with it even if another part of the bike is faulty and don t even mention it to you like oh yeah at 10k your brakes need changing but you re currently on 5k and worn yeah sorry can t do anything about that until 10k good luck stopping Just stupid you d think with them calling themselves engineers they would take the initiative and propose things to the customer to help them and if the customer says no then thats on them and takes all responsibility away from the engineer but they don t even do that
P

Absolutely shocking the Manager Mike is

Absolutely shocking the Manager Mike is revolting point blank refused to let me deal with another member of staff he is rude and insulting was rude when trying to purchase the bike was rude dropping off the bike Just called to ask for details of the back wheel and question why it had arrived without the serial sticker it had been removed on delivery of which I have pictures off He refused to give me complaint details refused to pass me on to anyone else Absolutely disgusting human being don t do business with this guy He s a bully Nothing to worry about then why not let me deal with some one else Rude patronising man
B

I wasn t planning on buying a bike

I wasn t planning on buying a bike but sat down and had a bit of a natter about bikes the universe and everything They re delivering it on Friday

About In2moto

Motorcycle and Scooter Dealer at Warrington We offer Motorcycles and Scooters New Ex Demo and Used All styles and sizes with Finance Servicing and Delivery

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