


Based on authentic user experiences
Pushinka
6780 reviews
N/A
10 months ago
I bought Sensai moisturizing emulsion
I bought Sensai moisturizing emulsion in a store in Munich but when I opened it a few weeks later the bottle was broken The store requires you to come to Germany for a replacement but I live in Switzerland and this is too inconvenient I contacted Sensai and Douglas but they redirected me to the store I would like to find a solution - for example an exchange or a discount The store refused to help me I have been communicating by correspondence for more than 3 weeks I was asked to come to Germany to the store I arrived but they told me that they wouldn t help me I traveled 2 hours Then I wrote about this and they told me that the check I had a month ago was no longer valid I am indignant at how you can mock me like that They told me that I had to check it in the store