Isosushi Reviews

Japanese Restaurant Sushi Takeaway ISO Sushi ISO Sushi

isosushi.co.uk
3.33
12 reviews
Average Rating
Based on 12 user experiences

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Rated 3.33 out of 5 by 12 Happy Customers

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AI Review Summary Based on 12 reviews

Overall customer experience for Isosushi is mixed, with a clear divide between highly satisfied and extremely dissatisfied customers. Service quality is inconsistent, with some customers praising friendly staff and thoughtful touches like handwritten notes, while others report rude service and poor handling of complaints. Delivery experiences vary, with some orders arriving quickly and hot, but others never arriving or being marked as delivered incorrectly. The returns and refund policy appears problematic, as multiple customers report being refused refunds or replacements for issues like hair in food or incorrect orders. Product quality receives both strong praise and severe criticism, with many customers finding the sushi fresh, delicious, and reasonably priced, while others report undercooked chicken, poor ramen, and missing items. Many positive reviews highlight specific dishes like Chicken Katsu Curry, California rolls, and gyozas as being excellent with generous portions. Negative experiences frequently involve order inaccuracies, such as wrong items or missing drinks, leading to significant delays. Some customers note improvement over time, returning after a previous mediocre experience to find much better food. Overall satisfaction is heavily dependent on individual location and order, with no consistent standard across all branches. The brand demonstrates potential for high quality but suffers from significant operational and customer service failures.

What customers love
  • Fresh and delicious sushi
  • Good portion sizes and specific praised
Common concerns
  • Issues with order accuracy (wrong/missing items)
  • Poor food quality in some instances

Last updated 4 months ago

J

Japanese food lovers stay away - not take away

I am a ramen fan and have tasted many delicious recipes all over Europe I also had the pleasure of eating at a restaurant in Amsterdam in Ledseplien that exclusively serve Ramen I had ramen served at the Isleworth Iso Sushi 181 Twickenham Road Isleworth London XGL TW7 6AB Simply the worst ramen I have ever tasted and I do not exaggerate The chicken ramen had no chicken only dumplings that had something similar to chicken inside The broth was weak and could have been made with hot water and powdered mix There were no fresh vegetables The Ramen spaghetti like pasta was few and not in any way similar to the excellent ramen I have had elsewhere Very small portion that the chef said would fill me up For 9 99 it was a total rip off I will never eat at this tiny take away ever again Maybe their sushi is good but I won t bother to try after this disappointment
H

Poor customer service and experience

oor customer service and experience My wife s order was wrong and my order contained undercooked chicken however the shop insisted on the food being collected for due diligence and then a fresh meal was issued questioning our integrity We finally ate three hours after the original order was placed Following good prior experiences sadly we won t be ordering from this establishment again
N

HAIR IN FOOD AND NO RESPONSIBILITY

I am 38 weeks pregnant and deliberated long and hard about which takeaway ordered sushi from Stourbridge and there was a HAIR in it I rang them straight away Iso sushi refused to replace the meal and refused to refund the meal Disgusting Unacceptable
A

Big let down

First impressions the layout was nice not really welcoming We ordered food and drinks which was pretty easy drinks came out less one food then came out still missing one of our drinks so asked the waiter and was told they didn t have that drink available So ordered something else but later found out they charged us for the drink they didn t have in stock and I never had Food wise I had chicken teriyaki which was ok but chicken was a little hard I also had the tuna and salmon sushi box it was pretty bad and not nice at all others ordered sushi and two orders came on one plate which was confusing as we had no idea what or who s was what Overall disappointing experience and would not really recommend
M

Ordered via just eat

Ordered via just eat Food never got delivered whilst on app says delivered Called the restaurant and representative was extremely rude on phone Not even a word of apology and said they have other customers to attend to also When challenged on his behaviour his response was I ll cancel your order and you can ask justeat for refund Pathetic service
C

Tasty Food will defo return

Came to England to visit some family in Wolverhampton and Had an amazing experience at IsoSushi I shared Chicken Gyozas for a starter with an 8 piece California Iso dish They were both beautiful and my main was even better I had their specialist Chicken Katsu Curry Portions were huge and fairly reflect on the price you pay Definitely matches some of the big chain Japanese restaurants in the US
A

Did not expected but

Having had a mediocre experience couple of years back thought to give it a go again as i was close by I tried some sushi box and ramen noodle Glad to know they have changed a lot and their food tastes way better than how it was Will definately use it when i move near to this place at isleworth
E

Delicious sushi

Delicious sushi lovely staff Thank you
B

Getting It Right - This Is How It s Done

There are a number of things you look for in a meal quality taste promptness efficiency and good service Iso Sushi Walsall provided all these and more - from a callback to ask if we would like our order delivered earlier to the polite and timely delivery of our meal The food was very tasty plentiful and hot Very good value and we will be using Iso Sushi again although it may take some time to try everything on the menu Highly recommended
L

The sushi is always fresh

The sushi is always fresh delicious and reasonably priced I ve ordered multiple times and would be happy to do it again

About Isosushi

ISO Sushi is a Japanese Restaurant Sushi takeaway brand authentic freshly prepared sushi Order online delicious sushi delivered straight to your door

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Frequently Asked Questions

ISO Sushi is a Japanese restaurant and sushi takeaway brand that offers authentic Japanese cuisine and freshly prepared sushi for delivery or collection via its online platform, isosushi.co.uk.

Signature menu items include the Chicken Katsu (crispy fried chicken with sushi rice or noodles and katsu curry sauce) and the Katsu Burger, which is featured as the 'Pick of the Week.'

You can place orders online through the ISO Sushi website (isosushi.co.uk) or via the ISO Sushi app, which offers a seamless ordering experience for delivery or collection.

Yes, the ISO Sushi app is available for a seamless ordering experience, allowing you to enjoy your favorite sushi and Japanese dishes from home, work, or while traveling.

Customers frequently praise the freshness and taste of the food, excellent service, good ambience, and reasonable prices. The Katsu Burger also receives notable positive feedback.

About Isosushi

ISO Sushi: Authentic Japanese Cuisine and Sushi Takeaway Online

ISO Sushi is a dedicated Japanese restaurant and sushi takeaway brand available online at isosushi.co.uk. The platform focuses on delivering freshly prepared sushi and Japanese dishes directly to customers for home dining. The website highlights a menu centered around sushi offerings alongside hot signature items.

Signature Menu Items

The menu features several signature dishes designed for takeaway and delivery. A notable offering is the Chicken Katsu, described as Japanese crispy fried chicken served with sushi rice or noodles and accompanied by a mouth-watering Japanese katsu curry sauce. This item is positioned as a popular choice alongside sushi options. The platform also showcases a "Pick of the Week," which has included items such as the Katsu Burger, encouraging online ordering for these specialty dishes.

Digital Ordering and App Experience

ISO Sushi emphasizes an online ordering system for convenience, allowing customers to place orders for delivery or collection through the website. A key feature is the ISO Sushi app, promoted as a tool for a seamless ordering experience. The app is marketed as useful for enjoying favorite sushi and Japanese dishes from home, work, or while traveling, enabling orders with just a few taps. Customers are consistently directed to download the app for streamlined access to the menu.

Customer Feedback and Community Engagement

The website includes a customer reviews section, highlighting positive experiences from diners. Feedback frequently mentions fresh and tasty food, excellent service, good ambience, and reasonable prices. Specific items like the katsu burger receive notable praise. Reviews often mention the proximity of stores, suggesting a localized delivery or collection network. There is also a call to "join the revolution" and explore franchise opportunities, indicating business expansion goals.

Additional Information and Contact

The ISO Sushi website provides sections for latest news, menu exploration, and store location searches. The platform includes links for terms, privacy, and FAQ information. Visitors are encouraged to stay connected through digital channels, and the site notes the use of cookies to enhance user experience. The footer acknowledges the brand's presence and the technology used to build the site.