Jingtea Reviews

This company needs to be dissolved as

This company needs to be dissolved as they truly are not respecting their customers I ordered some tea from jing as Xmas presents on 7th dec by the 18th the recipient reported nothing had been received I contacted jing and they promised they would be raising a case with Royal Mail 4 days later still no news I called back and spoke to some junior assistant that assured me she would deal with the issue and call me back the next day That did not happen and by that point I was frankly tired of dealing with jing I got a refund and ordered from a much more commercially minded company teaexperience co uk Jing - I won t be ordering from you again

A business with no transparency integrity or respect

I placed my first and only order with Jing for German Peppermint tea however I was sickened shocked and infuriated to discover that German Peppermint tea is shipped to Sri Lanka to be packed After my initial email highlighting my concerns I received a response from Teresa however she did not directly explain why this process takes places and offered a refund for the teabags or the offer to send the loose tea which is directly from Germany I felt so angry and accepted the offer of a refund I sent further emails raising my concerns and was referred to Ed Eisler the owner of Jing Tea Ed Eisler emailed directly and offered to discuss via a phone call but I could not understand why after all my emails he could not explain these simple questions via email I did feel the discomfort of the offer of a telephone call with Ed Eisler as I felt certain that I would be fobbed off with untruthful justifications Why was Ed Eisler unable to answer these basic questions Why is German Peppermint Tea transported thousands of miles to be packed into bags in Sri Lanka but yet the loose tea is shipped from Germany How is this process cost effective ethical or environmentally friendly and how is their process carbon neutral Ed Eisler did not confirm if the owners of the tea are reaping the benefits of a wealthy lifestyle due to their resource Why can you not state the history and name of each of the Owners Tea plantations on your website Why is a Sri Lankan Breakfast Tea called English when tea is not English Ed Eisler s inability to respond to simple and straightforward questions in addition to the lack of acknowledgment and respect of the suppliers heritage and labour intensive product is abhorrent and beggars belief Jing Tea trades from Belgravia in London which is one of the wealthiest areas in the world are the owners producers of the tea reaping the same benefits from their products Ed Eilser s generic and ambiguous responses within his emails regarding the infrastructure Jing s business makes no sense or reference to the content of all my emails questions and I m none the wiser however it has highlighted the money trumps ethics theory to be true The need to keep the inner workings of Jing s business hidden in itself creates the issue and this is why it becomes so difficult for Ed Eisler to address and answer questions with honesty and integrity Unfortunately Ed Eilser s failure to contradict justify elaborate or project any form of understanding of any of my concerns or basic questions is utterly mind blowing and concerning Ed Eisler s response has come as no surprise and his evidential choice to be oblivious is astounding and utterly frustrating but I can appreciate he is caught in the trap that money provides him off the backs of someone else s product These businesses cannot be created and continue to be profited from Asia s and South America s millions of resources and to name only a few of these products such as tea coffee gemstones precious metals cocoa etc when the producers owners are living in poverty I have felt the offer of a telephone conversation would not bring any further clarity or closure as Ed Eisler refuses to address the few basic questions I have consistently asked via 6 emails which is not something that needs to be discussed during a conversation therefore I am concerned when Ed Eisler could and would not answer my repeatedly asked questions which is totally baffling to me I feel I have a right to ask the questions and respectfully receive a professional response but unfortunately Ed Eisler managed to offended me and try to insult my intelligence within his last email which is extremely upsetting Ed Eisler visited AsiaAs a Middle Man Salesman Eisler thought to create an Asian named company to sell someone else s product Ed Eisler s one and only aim was to take and sell an intensively laborious Asian product culture tradition with the end goal of achieving immense wealth from a product that Eisler has no connection of ownership or culture or physical production Ed Eisler s sole aim was to target the luxury Hotel and other luxury businesses and in doing so entirely bypassing the general public all in the effort for Ed Eisler to reap the financial rewards and not the owners or suppliers There are many global movements such as Me Too Gay Rights and BLM and unethical trading which is not acceptable is continuing today

Not publishing all reviews

Firstly I had an issue with one of their teaware products where I proceeded to give them a 2 5 star review for the individual item in their website Then I realised they wouldn t publish my negative review but were happy to leave the 2 5star reviews I wrote about other reward items they sell The lack of honest reviews has concerned me

Slow to respond to complaint

Slow to respond to complaint sent images of broken tray as requested now no reply Seems short sighted to treat a regular customer this way Their choice

Amazon Shipping

Without any notice whatsoever despite all the numerous marketing emails JING have said nothing of their quiet move from DPD to Amazon Shipping Next day shipping costs remain the same Our first subsequent order was unceremoniously dumped by Amazon Shipping on our cardboard recycling bin you know the one that the council empties of oh cardboard like the JING box You could not make this up Stop making customers do all the work in making sure they receive the goods they paid you for

Took money order never arrived

I placed my tea order weeks ago I ve been sent no shipping information and have not received my order I ve reached out two times the first time they told me they were short staffed and I would get confirmation that my order was being sent out Another week went by I have reached out again and no one has responded I wish I never placed an order with them

Great Quality Tea with Great Service

Love this company buy from them a few times each year - each time the tea has been fantastic Only once did I received tea that was close to expiry - one phonecall and I received replacement within 48 hours

Incredable company and very friendly

Incredible company and very friendly staff I got my goods faster than I could boil the kettle Thanks Jing Tea I am recommending you to everyone I know

Excellent quality

Excellent quality fast delivery lots of options of tea leafs from all regions Would not buy tea leafs from anywhere else