Joshsfrogs Reviews

Awful service

I will not be ordering from Josh s Frogs again I typically ordered from Flukers or Ghann s but they were having issues I decided to take a chance and order from Josh s Frogs I have an extensive collection and understanding of herps and feeder insects I have even bred them but I don t have the time right now so I have been ordering them The cultures they sent have 0 surviving flies or maggots The crickets died within 24 hours I have water and food sources The roaches were the only thing that was in good shape The customer service treats you like a child with no knowledge I understand some people may not understand the basics but others have extensive experience I don t have time to argue for a refund over email I m shocked by how shady this company became I met Josh several times at Tinley and thought he was a stand up guy I was wrong apparently It was cheaper than I usually pay but the saying you get what you pay for applies here One last thing no offer of a refund replacement or even store credit

Quality has gone down and terrible service

I had previously received some quality items but one shipment had plants that died very quickly giant mealworms that were actually 1 4 inch regular mealworms and fly larvae that were almost all dead on arrival When I requested credit on my next order they said that it had been too long even though I had date-stamped pictures of what they had sent and I had spent 100s on previous orders Extremely disappointing customer service and I will not order again from them

Crickets infested with ants and not correct size items not shipped

My order of 1 2 inch crickets were barely larger than pinheads My son worked hours on creating a habitat for crickets only to be devastated when immediately upon delivery emptying the ant infested box of crickets into the new habitat thereby infesting said new habitat with ants Customer Service will not correct the problem without my sending pictures because I m lying despite my already informing them that I am out of town and not able to do so 1st and last order Also the other items ordered have not even shipped yet

SELL UNHEALTHY ANIMALS

They abuse their animals and sell unhealthy frogs Josh s Frogs keep s theses poor creatures in unsafe environments and improper living conditions STAY FAR AWAY

I received the wrong variation of frogs

I received the wrong variation of frogs and when I emailed regarding this issue I was told to try and use brighter lights because then maybe I would be able to see the true color of my frogs The manager did not help The supervisor did not help I spent 2 weeks back and forth talking with the team and no one wanted to admit fault or take responsibility

I BOUGHT THE WRONG TERRARIUM AND

I BOUGHT THE WRONG TERRARIUM AND IMMEDIATELY CALLED TO CANCEL 215 DOLLARS WELL IT SHIPPED ANYWAY NOW I HAVE TO RETURN IT WHICH MAY COST ME UPWARDS OF 100 COMPLETE BS THE CUSTOMER SERVICE PERSON TOLD ME THEY USE A SPREADSHEET TO SEND TO THE WH FOR CANCELLATIONS I ASKED TO USE THEIR SHIPPING ACCOUNT TO SAVE ME THE COSTS BUT OF COURSE NOT I HAVE WRITTEN SEVERAL TIMES TO DEMAND A REFUND NOT A STORE CREDIT THEY JUST KEEP REPLYING I WILL RECEIVE ONE OR THE OTHER

Worst species vendor EVER

Worst species vendor EVER Do not believe the self imposed brilliant marketing They stink in both customer service and quality Will never use them again If you have one good experience with Joshs take it and run It will never happen twice

I spent thousands of dollars with

I spent thousands of dollars with Joshs Big mistake They seem to have a neverending issue with shipping Shipping wrong products shipping live purchases to wrong address NOT shipping what you ordered and the customer service stinks I spent thousands of dollars my last year using Joshs because I had no choice at the time geographically Never again Never never again should anyone trust Joshs for important orders They promote themselves a lot but should be fixing their problems first