Jumia Reviews

SCAM

SCAM SCAM SCAM Wrongly advertised item delivered and You will not get a refund

Jumia has lost it all Run from that site Bunches of thieves

It extremely disappointing that jumia has no regards for me as a loyal customer It is now all about your profit regardless of customer satisfaction You can check my page and see how long I have remained a loyal customer of jumia I bought a product and returned it when I discovered it was not performing well now you are forcing it on me That to me is a slap on my personality I m not a kid that I will now be pushed around to accept an item whether it is good quality or not Anyways you are the boss because my money is already with you already but I can assure you are losing one of your loyal customer of more than 8years Do as it pleases you let see who win ultimately You win the battle but you will loose the war What awesome way to engage a customer Mackson

They do not publish genuine customer

They do not publish genuine customer reviews I bought something last year and what arrived was different from what was shown in the picture I left a review about my experience but Jumia never published it I stopped shopping on that site afterwards

They sell lots of fake

They sell lots of fake substandard and adulterated stuffs Do not be deceived by the reviews you see on their page they don t publish the honest reviews Their dispatch riders are rude no form of quality check before anything gets sent to customers it s sad When you return items for not being exactly how it was described on their page you eventually get barred from using the pay on delivery option Does it mean I should accept a fake item I recently returned an item Picking it up by their rider was war confirming if it was returned in good form took longer than it was suppose to Over a month now no refund yet Jumia should be boycotted Addendum I finally got my refund and I started getting several calls IG messages and emails for a feedback on how satisfied I was with the resolution got like 4 calls Hmmm I just blocked them on all platforms and deleted my account To worsen matters the cream I bought from them stated growing mold and smelling rotten a supposedly foreign product that came without seal of any kind The content was obviously refilled Jumia and substandard fake items enough is enough I d rather search for the item in a physical store

Poor quality assurance

I wish I could rate zero Jumia does terrible quality assurance on products which they ship out to customers I bought a wristwatch worth almost 30 000 and the wrist watch doesn t even work and did not come in a pack The delivery time was highly unprofessional as I got this at night around 10 26pm This is not my first time having an terrible customer experience with Jumia but this is the most painful beacuse I can t even return it since I already threw away the pack Please do better

Customer service when you chat keep

Customer service when you chat keep cutting you off so you have to repeat whole drama from square one They are very unprofessional and do not always deliver what they say they will I would avoid them at all costs They cancelled my order and didn t even get a call or alert it was Enroute A micro wave and blender both costing about 120k They also want to take shipping money for there failure no service was rendered and yet they still take shipping fee This is fraudulent and must stop When the issue is your fault you should take responsibility instead of having rubbish people dealing with the isssues who obviously do NoT want the job

I want a refund I feel like sueing

I want a refund I feel like sueing jumia I ordered two bahs and they were different from the picture I wish I could taste jumia zero

Ah ha

Ah ha Jumia This company should just be sued and every seller in it