Kettler Reviews

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kettler.co.uk
3.69
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.69 out of 5 by 124 Happy Customers

48.4%
16.1%
8.1%
11.3%
16.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Just took delivery of a palma compact

Just took delivery of a palma compact corner set all seems fine but for the life of me I can t work out how to arrange all the cushions in the storage box No matter how I try they all won t fit and the lid doesn t close down flush Are all the cushions supposed to fit in the box If so how should they be arranged
A

Garden chairs arrived damaged

Garden chairs arrived damaged prompt to collect and replace Discovered table was damaged when assembling 8 months later Once again prompt collection and replacement was addressed
G

Patio heater - replacement

Bought the kettle patio heater in June which was great but it stopped working by August Kettler were amazing and sent a full replacement within a week Hopefully this one lasts
C

Exemplary service

We reported a problem with assembling a garden table It was replaced and the problem table removed within days All is well Excellent service and if it ever stops raining we expect to love the set
N

A potential customer complaint turned into a customer appreciation by customer services

I had a problem with rotating my Kettler parasol due to corrosion between different metal types Despite the parasol being out of warranty and as the part was not repairable Kettler kindly replaced the parts free of charge You pay a premium for Kettler but the customer service makes you appreciate why Well done Kettler you turned a potential customer complaint into an appreciation Many thanks
T

Efficient replacement experience

Having notified kettler that one of our patio chairs had badly finished paintwork kettler offered without argument to replace the complete set The replacement set was not available for some weeks but a good set was delivered efficiently with regular contact from kettler throughout the process
T

Kettler clearance event

I attended the clearance event and bagged a great bargain on a new parasol It was really well organised well staffed and clearly set out Would have been even better if they had had a bistro set as we were also after one of those but they had several dining sets at great prices too Well worth a visit
H

Exemplary service from Kettler

We had spotted rusting on our Kettler table and so took photos and sent off to Kettler They determined that the rusting had occurred during the warranty period and organised a replacement to be sent out and the faulty table to be returned Their after sales has been second to none and we will continue to purchase their products in the future That standard of service is exemplary in this day and age and any company displaying it will always be supported and encouraged by us
I

Kettler Cover

Although we love our sofa from kettler we don t not think buying the protective covers are worth the price at all After just 18 months our sofa cover began falling apart When I complained to Kettler they have kindly sent us a replacement cover Fingers firmly crossed this one lasts longer
M

Kettler Charlbury dining set

We purchased the Charlbury 6 seater dining set and winter cover and were initially impressed 3 years on and a few weeks out of warranty the rattan in the table top started to disintegrate I spoke to customer services who initially pointed out that it was out of warranty but later contacted me and agreed that it should not have degraded so quickly They have since replaced the table which now looks very nice again

About Kettler

Discover our luxury garden furniture range, shop kids wheeled toys, table tennis tables, fitness equipment and the Everdure by Heston Blumenthal BBQ range.

United States

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